Healthcare Outcomes Performance Co. (HOPCo) ยท 1 month ago
Desktop Support ENG II
Madison, WI
Full-time
Onsite
Entry, Mid Level
2+ years expHealthcare Outcomes Performance Co. (HOPCo) is seeking a Desktop Support Engineer II to provide IT support in a healthcare environment. The role involves installing, configuring, and troubleshooting desktop systems and applications while ensuring high levels of customer satisfaction.
Health CareHospital
Responsibilities
Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
Install, maintain, and troubleshoot all business applications effectively
Architect desktop application
Architect wireless and network solutions
Create printer mappings for clinical systems
Escalate errors to hardware and software manufacturers as necessary
Manage user errors and requests through the IT/Facilities help desk ticketing system
Document daily tasks and create user documentation as needed
Track company assets through inventory database timely and accurately
Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
Maintain a high level of customer satisfaction
Maintain confidentiality
Qualification
Required
2 - 4 years of experience in the IT/Desktop Support field
Proficient with all Windows operating systems
Must have at least intermediate skills with Microsoft Office Professional Suite
Knowledge of Microsoft Office software
Knowledge of how to operate and troubleshoot computer equipment
Knowledge of Telephony systems programming, documentation, and process creation
Knowledge of asset and time management skills to assist the department
Skill in organizing tasks/work orders
Skill in using customer service skills in dealing with frustrated users
Skill in problem-solving
Skill in maintaining a safe operating environment
Ability to troubleshoot common desktop and user problems and develop resolution strategies
Ability to communicate effectively and in user-friendly terms verbally and in writing
Ability to be a team player with effective interpersonal skills
Ability to solve problems and work independently
Normal office environment
Some travel within the community
Must reside in the Madison, WI, metropolitan area
100% on-site location
Requires sitting and standing associated with a normal office environment
Some bending and stretching are required
Manual dexterity using a calculator and computer keyboard
HOPCo Mission, Vision, and Values must be read and signed
Preferred
High school diploma/GED or equivalent working knowledge preferred
Healthcare IT Experience is preferred
Company
Healthcare Outcomes Performance Co. (HOPCo)
Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management.
1001-5000 employees
H1B Sponsorship
Healthcare Outcomes Performance Co. (HOPCo) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2019-08-01Acquired
2019-01-01Private Equity
Leadership Team
Wael Barsoum
President and Chief Transformation Officer
Recent News
2025-08-28
Company data provided by crunchbase