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Atrium Campus · 1 day ago

AtriumCare Client Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Atrium Campus is a growing organization focused on innovation and exceptional client service. The AtriumCare Client Manager will ensure high-quality support for clients, manage relationships, and oversee product implementations to enhance client satisfaction.

Cloud ManagementSoftwareSoftware Engineering

Growth Opportunities

No H1B

Responsibilities

Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude

Ensure each client receives the highest level of support

Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry

Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system

Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients

Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time

Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service

Proactively call and manage our client base to present new products and features that are released

Highest level of responsiveness to urgent client problems

Provide online meetings to fully onboard and orientate a new client, to include presenting new functionality, performing training, and collaborating with clients about their priorities

Qualification

SaaS experienceCRM managementSQL queriesOffice Suite proficiencyAnalytical skillsInterpersonal skillsOrganizational skillsTime managementInitiativeCollaboration