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Shelter House, Inc · 1 day ago

Kennedy Shelter - Assistant Director of Programs

Alexandria, VA

Contract

Onsite

Lead/Staff, Director/Executive

$64K/yr - $69K/yr

3+ years exp

Shelter House, Inc. is a reputable organization committed to preventing and ending homelessness and domestic violence. The Assistant Director of Programs supports the day-to-day operations of the Eleanor Kennedy Shelter, providing leadership to staff and ensuring high-quality service delivery for adults experiencing homelessness.

Information ServicesNon Profit

Responsibilities

Supervise and support direct service staff, including case managers and program staff, using a trauma-informed and housing-focused approach

Provide leadership, coaching, and professional development through regular one-on-one meetings, performance evaluations, and team meetings

Support staff in managing complex client situations and crisis interventions

Assist with staff scheduling, coverage planning, and on-call support as needed

Oversee case management services focused on housing stabilization, resource connection, and individualized service planning

Support intake, assessment, and service coordination for shelter participants as needed

Meet with participants to address concerns related to shelter stay, safety, or service delivery

Ensure services are delivered with dignity, respect, and cultural responsiveness

Support the safe, efficient, and orderly operation of the shelter in collaboration with shelter leadership

Ensure compliance with agency policies, contract requirements, and local/state regulations

Monitor documentation, case files, and data entry to ensure accuracy and timeliness

Collaborate with data and quality staff to support reporting and program outcomes

Work collaboratively with internal departments and community partners to support participant needs and housing exits

Assist the Program Director in identifying service gaps, program improvements, and new initiatives

Support hiring, onboarding, and training of program staff

Serve in an on-call capacity to support staff during emergencies or critical incidents

Review and approve staff timesheets and leave requests

Maintain accurate program documentation and reporting

Proficiently operate a personal computer and Microsoft Office products (email, calendar, Word, Excel, Teams, etc.)

Exemplify Shelter House's iC.A.R.E. values in all interactions

Perform other duties as assigned to support the shelter and agency

Qualification

Human services degreeSupervisory experienceHomeless services experienceHMIS familiarityMicrosoft Office proficiencyCommunication skillsOrganizational skillsProblem-solving skills