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Kelly · 6 hours ago

Customer Support Representative

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Kelly is a staffing company dedicated to helping individuals find job opportunities that fit their lifestyles. They are seeking a Customer Support Representative who will be responsible for assisting customers with inquiries, resolving complaints, and maintaining records of customer interactions.

OutsourcingProfessional Services

No H1B

Responsibilities

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Provide a service such as a license, registration, title, permit, or program eligibility information

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Refer unresolved customer grievances to designated departments for further investigation

Determine charges for services requested, collect deposits or payments, or arrange for billing

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments