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Brightline · 11 hours ago

Front Desk Coordinator (Full-Time - Long Island, NY)

New York, NY

Full-time

Onsite

New Grad, Entry Level

$26/hr - $29/hr

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. They are seeking a Front Desk Coordinator to establish trust with patients, support clinicians, and ensure smooth day-to-day clinic operations.

Child CareFamilyHealth CareHome Health CareMental Health

Responsibilities

Oversee daily clinic operations—from big-picture coordination to day-to-day details—including opening and closing duties and general office upkeep

Proactively identify opportunities to delight members, reduce administrative burden for clinicians, and improve operational processes as we scale

Serve as the first point of contact for patients and families, warmly welcoming them to the clinic and checking patients in for visits

Schedule initial and ongoing appointments for members

Ensure a seamless patient experience by confirming completion of required paperwork and supporting ongoing scheduling needs

Provide care coordination support, including communication with PCPs, teachers, and other providers; managing referrals, records requests, and case updates to ensure timely follow-through for families

Conduct insurance eligibility checks; handle billing, payment inquiries, and collections; and assist clinicians with prior authorizations as needed

Support in-person and virtual appointments with a range of administrative tasks supporting across Brightline clinics & virtual care settings

Maintain a welcoming, well-functioning clinic environment, including general upkeep, light décor for special occasions, and coordination with building management and external vendors

Manage office operations and resources, including office and testing inventory, supply ordering and deliveries, and support in management of the office budget

Participate in special projects across clinics focused on improving the patient and provider experience

Support marketing or outreach efforts as needed (e.g., school fairs, pediatric office drop-offs, community events, community calls), representing the clinic professionally

Qualification

Customer serviceEHRsScheduling toolsInsurance billingOrganizational skillsCommunication skillsAttention to detailTeam collaborationFlexibilityProblem-solving

Required

A passion for our mission to redefine behavioral health for children and their families

A strong desire to create a standout patient experience, with a background in excellent customer service

A genuine commitment to supporting clinicians in their life-changing work

Experience in roles with high autonomy and high expectations

Enthusiasm for building something new—and the drive to work hard, grow, and make a meaningful impact for families

Comfort with a wide range of technologies, including email, EHRs, and scheduling tools, and confidence learning new systems quickly and providing thoughtful feedback

Excellent written and verbal communication skills and a warm, welcoming presence with families

Strong attention to detail and a commitment to following through on tasks, both simple and complex

Exceptional organizational skills, flexibility, and the ability to prioritize effectively day to day

A love of contributing to a thriving office and company culture

A bias for action—responding quickly and taking ownership

A 'nothing is too big, nothing is too small' mindset