QuikStor ยท 14 hours ago
SaaS Implementation Project Manager
El Segundo, CA, US
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
3+ years expQuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. The SaaS Implementation Project Manager is responsible for leading the successful end-to-end delivery of software implementations, platform migrations, and onboarding initiatives, ensuring projects are completed on time and within scope.
Software
Responsibilities
Own implementation projects from kickoff through go-live and stabilization, including new customer onboarding, software migrations, and complex configuration projects
Develop and maintain detailed project plans, timelines, task dependencies, and milestones
Manage scope, timelines, and change control to ensure predictable delivery while accommodating customer-specific needs
Ensure all implementation deliverables are completed accurately and on schedule
Act as the primary point of coordination between Implementation, Customer Success, Support, Sales, Product, and Engineering
Partner with Sales and Customer Success to understand customer expectations and contractual commitments prior to kickoff
Facilitate internal handoffs, status reviews, and implementation readiness checkpoints
Coordinate with third-party vendors and integration partners as needed
Lead customer-facing implementation meetings, status calls, and milestone reviews
Provide clear, proactive communication regarding project status, risks, dependencies, and next steps
Set and manage customer expectations while maintaining a calm, professional, and solutions-oriented approach
Escalate risks and issues appropriately with recommended paths to resolution
Identify, assess, and mitigate risks that may impact implementation timelines or outcomes
Track issues to resolution, ensuring accountability across internal teams
Anticipate downstream impacts of delays, scope changes, or data readiness issues and adjust plans accordingly
Maintain accurate project documentation, including project plans, status reports, meeting notes, and implementation records
Ensure implementation data, tasks, and milestones are accurately tracked in project management systems
Contribute to continuous improvement of implementation playbooks, templates, and SOPs
Conduct post-implementation reviews to assess delivery outcomes and capture lessons learned
Partner with Implementation, Support and Training Teams to ensure a smooth transition from implementation to ongoing support and adoption
Identify opportunities to improve implementation efficiency, consistency, and customer experience
Qualification
Required
3 to 6+ years of project management experience, preferably within B2B SaaS, enterprise software, or technology-enabled services
Proven experience managing multiple concurrent projects in a fast-paced, deadline-driven environment
Strong working knowledge of project management
Excellent organizational skills with exceptional attention to detail
Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders
Demonstrated ability to manage risk, dependencies, and cross-functional execution
Comfortable working with project management and collaboration tools
Preferred
Experience with SaaS implementations, ERP systems, or operational platforms
Exposure to self-storage property management software
PMP or other project management certification a plus
Experience working in a scaling SaaS organization with evolving processes
Self-starter with a strong sense of ownership, accountability, and follow-through
Company
QuikStor
QuikStor Security & Software provides software and access control products to the self-storage industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase