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Serve Robotics · 19 hours ago

Field Operations Supervisor

Orange County

Full-time

Onsite

Mid, Senior Level

$65K/yr - $90K/yr

3+ years exp

Serve Robotics is reimagining urban mobility with their autonomous sidewalk robots designed for delivery services. The Operations Supervisor will lead a team to support commercial deliveries and enhance operational efficiency through effective management and communication.

Artificial Intelligence (AI)Food DeliveryLogisticsRobotics

Responsibilities

Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners

Support daily operations, including management of field agents, robots, and remote operators

Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service

Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs

In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions,, etc

Ensure compliance with company policies and oversee necessary updates

Perform additional duties and responsibilities as needed

Qualification

Field operations experienceTeam managementCommunication skillsProblem-solving skillsOrganizational skillsG Suite proficiencyCustomer resolution experienceLift 70 lbsMulti-lingual (Spanish)Interpersonal skills