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Janicki · 6 hours ago

IT Help Desk Technician

Bellingham, WA

Full-time

Onsite

Entry Level

$20/hr - $40/hr

2+ years exp

Janicki Industries is an innovative, family-owned aerospace company focused on engineering and manufacturing complex projects for the aerospace, defense, and space industries. They are looking for an IT Help Desk Technician to assist employees with computing and communication issues and to resolve technical problems.

AutomotiveConsumer ElectronicsElectronicsManufacturing

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Identifies, researches and resolves technical problems of moderate complexity

Responds to telephone, email and on-line requests for technical support

Documents, tracks, and monitors the problem using applicable systems and tools

May coordinate with other teams or departments to resolve user problems

Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals

Assists others with server and networking hardware installs

May train, coach or assist less experienced team members

Resolves moderate complexity user problems and ensures correct operation of personal computers

May perform system setups for new hires

Someone in this role can solve all Tier I help desk issues. May resolve some Tier II help desk issues of lower complexity

Qualification

Windows OSPC hardwareNetworkingA+ certificationNetwork+ certificationSecurity+ certificationCustomer service skillsOral communicationWritten communicationFlexibilityWork under pressure

Required

Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3)

This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program

Must be familiar with Windows OS, PC hardware, and networking (A+ certification level)

Must have advanced knowledge of networking (Network+ certification level) and security (Security+ certification level)

Must be willing to work a flexible and on call after hours schedule

Must have strong customer service skills and proficient oral and written communication skills

Must be accommodating and flexible while maintaining priorities

Must be able to work well independently and under pressure