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Oregon State Credit Union · 16 hours ago

Digital Experience Specialist

Corvallis, OR

Full-time

Hybrid

Mid Level

$28/hr - $28/hr

3+ years exp

Oregon State Credit Union is a member-owned, not-for-profit financial services institution. They are seeking a Digital Experience Specialist to optimize the member experience across their digital channels and ensure compliance with accessibility standards.

BankingFinanceFinancial Services

Responsibilities

Collaborate with internal teams and vendors to enhance navigation, functionality, and accessibility for our digital solutions

Play a key role in shaping how members interact with our digital banking platforms

Ensure compliance with ADA and WCAG standards

Support our digital transformation strategy

Qualification

Digital banking platformsUI/UX analytics toolsADA complianceWCAG accessibility standardsBasic HTML/CSSMicrosoft 365Customer servicePositive relationshipsExperience in financial industryUI/UX certificationsCommunicationProblem solvingAttention to detailAdaptability

Required

Strong understanding of digital banking platforms and user experience principles

Familiarity with UI/UX analytics tools, ADA compliance, and WCAG accessibility standards

Basic HTML/CSS knowledge and experience with modern browsers and mobile operating systems

Proficiency with Microsoft 365 and related tools

Excellent written and verbal communication skills

Ability to explain technical concepts clearly to non-technical users

Strong commitment to delivering exceptional service and building positive relationships

Ability to analyze and troubleshoot user interface issues independently

Strong attention to detail and responsiveness

Ability to prioritize tasks and work effectively in a fast-paced environment

Three years of experience in the credit union/financial industry (or five years in a similar role outside the industry)

Associate's degree in computer science or related field preferred; equivalent experience considered

Professional UI/UX and/or accessibility certifications a plus

The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union