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State of Florida · 3 days ago

INTERVIEWING CLERK - 60066759

Kissimmee, FL

Full-time

Onsite

New Grad, Entry Level

The State of Florida is seeking an Interviewing Clerk for the Economic Self-Sufficiency Business Model. The primary function of this position is to serve as the General Interview Clerk, completing a variety of clerical tasks to support program goals and assisting customers with the application process.

Government Administration

Responsibilities

Serve as the 'General Interview Clerk' for the Economic Self-Sufficiency (ACCESS) Business Model

Complete a variety of clerical tasks to support program goals

Meet/greet customers and assist customers with the application process (on-line and paper) and navigating through the self-service lobby

Ensure lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day

Answer general inquiry questions related to program requirements, application processing, case status, and benefit information

Log customer into computer-based system for data collection and customer service resolution; follow established procedures to escalate complex customer inquiries to ensure resolution

Educate customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets

Resolve Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks

Assist customers with referrals to other agencies and community resources

Monitor lobby traffic flow and notify supervisor of any issues

Complete client registration clearances (CRAD) as needed

Conduct abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs

Request all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures

Ensure electronic case records are documented thoroughly and properly as required by Department procedures

Take appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews

Review all requests for public assistance benefits for basic demographic information and perform a statewide clearance for prior Department contact; reconcile all discrepancies on all household members according to established Department procedures; this may require assisting the customer with the application

Assign all requests for public assistance benefits to the Economic Self Sufficiency Specialist for eligibility determination according to Department procedures

Manually and electronically assign incoming paper applications

Process incoming and outgoing mail and scanning documents into the appropriate electronic file

Maintain and develop professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required

Perform special work assignments and other related work/duties as required or assigned

Qualification

Customer serviceEffective communicationData entryOffice proceduresBasic arithmeticOrganizational skillsProblem-solving

Required

Knowledge of the principles and techniques of effective communication

Knowledge of office procedures and practices

Knowledge of basic arithmetic

Ability to deal with the public in a tactful, courteous and effective manner

Ability to speak clearly and correctly

Ability to listen effectively

Ability to record and evaluate data relating to applicant employment or assistance for health care or community services

Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services

Ability to review data for accuracy and completeness

Ability to organize and maintain filing systems

Ability to perform basic arithmetical calculations

Ability to plan, organize and coordinate work assignments

Ability to communicate effectively

Ability to establish and maintain effective working relationships with others