Customer Service Technician II-Full time-Dubuque jobs in United States
cer-icon
Apply on Employer Site
company-logo

MercyOne · 16 hours ago

Customer Service Technician II-Full time-Dubuque

positionDubuque, IA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

MercyOne is a leading healthcare provider dedicated to improving the health of communities. They are seeking a Customer Service Technician II to perform duties related to the delivery, set-up, installation, and fitting of home medical equipment, ensuring safety and proper usage for clients.

Health CareHealth DiagnosticsHospitalMedicalNon ProfitPersonal HealthPrimary and Urgent Care

Responsibilities

Performs duties related to delivery, set-up, installation and/or fitting of home medical equipment (HME)
Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure
Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner
Must demonstrate the characteristics of excellence in customer service to positively promote MercyOne to all customers

Qualification

Home medical equipment knowledgeEffective communication skillsInterpersonal skillsDecision-making skillsOrganizational skillsWork independentlyAdaptability

Required

Effective written and verbal communication skills
Good interpersonal skills
Able to work independently with limited supervision and exercise good decision-making skills
Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee
Able to organize, prioritize and function in a fast-paced environment and adapt to changes while maintaining efficiency and composure
Completes work in a timely and accurate manner
High school diploma or equivalent
Current operator's license with a good driving record

Preferred

Knowledge or background in home medical equipment

Benefits

Competitive compensation
Full benefits package
Opportunity for growth throughout the system

Company

MercyOne

twittertwittertwitter
company-logo
MercyOne is a non-profit organization that provides healthcare services to communities.
dateFounded in 1998
location
Des Moines, Iowa, USA
people-size10001+ employees
web-link
https://www.mercyone.org/

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-04-19Acquired

Leadership Team

leader-logo
Bob Ritz
CEO & President
linkedin

Recent News

Corridor Business Journal
Vermeer, Sukup cultivate access to health care for rural employees
2025-09-10
Corridor Business Journal
Mercy Iowa City seeks $55M from MercyOne, recovery of ‘fraudulent transfers’
2025-08-15
Morningstar.com
Adsposure Announces Winners of Annual Transit Awards
2025-05-05
Company data provided by crunchbase