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First Financial Federal Credit Union of Maryland · 1 day ago

Assistant Branch Manager

Catonsville, Maryland

Full-time

Onsite

Entry, Mid Level

$58K/yr - $75K/yr

1+ years exp

First Financial Federal Credit Union of Maryland is seeking an Assistant Branch Manager to assist in all aspects of branch management. The role focuses on staff and business development, service delivery, and member engagement while acting as a role model for staff and ensuring compliance with organizational policies.

BankingCredit CardsFinancial ServicesWealth Management

Comp. & Benefits

Responsibilities

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security

Maintains strict confidentiality regarding security, policies, procedures, employee, and member information

Models exceptional member service delivery to provide memorable experiences, resulting in improved engagement and positive feedback (NPS)

Utilizes effective communication skills and follow-through in assisting staff and members

Maintains thorough knowledge of services and products, displays strong cross selling skills

Displays excellent organizational skills, attention to detail, and technical proficiency

Serves as role model through a positive and professional demeanor by exhibiting dependability, accountability, impartiality and support of common Credit Union goals, policies, and decisions

Management team member to resolve after-hour ATM problems for branch network

Assists Branch Manager in ensuring the branch operations and service delivery support our Core 4 values, including but not limited to:

Focusing on service delivery and time management in handling member requests

Interceding in employee/member interactions as necessary, offering additional assistance, answering questions, and making exceptions

Acknowledging and responding to members from Member Satisfaction Surveys in a timely manner

Providing Medallion Signature Guarantees and notary services

Reviewing completed work for accuracy and quality control; documents and oversees corrections

Relays errors to staff and coaches on best practices to minimize mistakes, striving for accuracy

Overseeing consistent and appropriate documentation of member interactions through use of CRM

Assisting with management of credit union procedures and content review (Foogle, Website)

Providing overrides up to level 8 and approving wire transfers, new accounts, and voiding transactions

Vault and ATM management

Safeguarding branch office (including staff) by adhering to opening and closing procedures

Responsible for branch keys and security information, to include alarm codes and safe combinations

Fraud prevention and detection on behalf of First Financial

Coaches, motivates, and supervises staff; ensures adequate opportunities are given to cultivate/enhance skills for staff; addresses issues as they arise

Demonstrates ability to work well with varied personalities, adjusting leadership style to individual

Assumes responsibility for the continued development of branch personnel beyond formal training; recommends additional training as needed

Aids and inspires branch staff to identify opportunities for cross selling products and services

Acknowledges employee successes; provides feedback, assists with staff assessments/disciplinary actions

Provides ongoing training support for branch staff

Conveys employee’s readiness for additional responsibility and/or promotion to next level of FSR

Documents branch employee absences and communicates information to adjust staffing as needed

Contributes a relentless effort in assisting internal departments to strengthen and grow the CU

Demonstrates involvement within the community through participation in volunteer opportunities

Actively supports Marketing events and initiatives

Assists in management of support for the Member Services Call Center

Takes an active role in supporting credit union initiatives as a project team member

Navigates the many nuances of managing the main branch which includes:

Increased member traffic with more unique activity requiring enhanced focus on service delivery

Managing, coaching, and supervision of 6+ employees

Complexities of training branch environment

Employee related responsibilities

Assumes an advanced role in employee development

Heightened participation in employee discussions and performance reviews

Increased role in development, observation, and assessment of new hires

Provides ongoing support and training of new hires (post training program)

Ongoing assessment and review of Training Program

Documents and critiques trainers’ techniques, effectiveness, thoroughness, and adeptness in serving as a role model for staff

Demonstrates initiative in monitoring changes and new processes, works with trainers to create and incorporate into procedures

Assists in employee timecard management

May serve as Management Leader for weekend ATM response

In-Branch issuance of debit cards

Adheres to controls related to plastic management and auditing for debit cards

Performs other related duties of similar scope and complexity

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position

Accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures, as well as ensuring Compliance Training assignments are completed by established due dates

Completes certifications to perform Medallion Signature Guarantees and Notary Services

Qualification

Managerial experienceCross selling skillsCommunication skillsOrganizational skillsCoachingService-orientedMentoringAttention to detail

Required

Patient, good role model, professional

Organized, objective, service-oriented

Strong communication skills

1 or more years of managerial experience

High school diploma or GED equivalent

Preferred

Some college leading to a degree

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above

Company

First Financial Federal Credit Union of Maryland

Founded in 1953, First Financial of Maryland Federal Credit Union proudly serves the employees, students, and parents of the Baltimore, Carroll, Somerset and Worcester County Public School systems, as well as the employees and families of many area businesses, hospitals, private schools, and colleges.

Founded in 1953

Sparks Glencoe, Maryland, USA

51-200 employees