Invoca · 5 days ago
Staff Product Manager - Voice AI
United States
Full-time
Remote
Senior Level, Lead/Staff
$140K/yr - $200K/yr
7+ years expInvoca is the leading AI-powered conversation intelligence platform that enables teams to understand and act on customer interactions. The Staff Product Manager for Voice AI will lead the vision and strategy for the company's Voice AI Agent capabilities, defining the roadmap to integrate advanced AI technologies and drive meaningful customer experiences.
Artificial Intelligence (AI)Digital MarketingSpeech Recognition
No H1B
Responsibilities
Define and execute Invoca's Voice AI Agent roadmap, delivering scalable, intelligent, and compliant voice automation for real-world business outcomes
Partner with engineering and data science teams to integrate agentic AI patterns — systems that autonomously manage and optimize conversational flows using contextual and goal-based reasoning for Voice Agents
Drive the definition, design, and evolution of agent behavior and prompting strategy — partnering with Conversational AI, Data Science, and Engineering teams to deliver agentic use cases for lead capture, qualification, scheduling, and customer support that feel intelligent, trustworthy, and on-brand
Influence Invoca's approach to AI governance, reliability, and human oversight — ensuring that Voice AI systems are transparent, compliant, and trustworthy
Translate customer and market insights into Voice AI strategy and prioritize capabilities that align with Invoca's multi-channel platform (Phone, SMS, Webchat)
Collaborate with GTM and enablement teams to position Voice AI products for high adoption and measurable ROI
Lead full-lifecycle product management: discovery, design, roadmap execution, launch, and iteration based on performance metrics
Stay current on advancements in Voice AI, agent orchestration, and emerging best practices in conversation design — and translate those into Invoca's product roadmap
Evaluate and partner with vendors in speech recognition, real-time inference, and agentic orchestration platforms
Define success metrics and continuously measure product impact through data, experimentation, and feedback loops
Qualification
Required
A minimum of 7 years of experience in product management, or equivalent demonstrated expertise, with B2B SaaS or enterprise AI experience preferred
A minimum of 2 years of experience in conversational AI, voice assistants, or agent-based systems (autonomous or semi-autonomous), or demonstrated equivalent expertise
Strong foundational knowledge of agentic AI concepts and comfort working with AI research and engineering teams on model behavior, orchestration, and optimization. This includes understanding the principles behind goal-driven, tool-using AI systems, such as orchestration, planning, safety layers, and reinforcement loops
Familiarity with modern AI orchestration frameworks (e.g., LangChain, OpenAI ReAct) or related tooling used to build adaptive conversational systems
Strong understanding of conversational AI technologies — including speech (ASR, TTS) and language (NLU, LLMs) — and how they drive user experience and business outcomes
Experience defining and launching AI-driven products that balance innovation with compliance, reliability, and performance
Ability to communicate complex AI concepts clearly and influence both technical and business stakeholders
Excellent problem-solving, analytical, and strategic thinking skills
Preferred
Familiarity with contact center AI, telephony systems (SIP, Twilio, Voximplant), or real-time inference pipelines
Benefits
Flexible Time Off
Paid Holidays
Health Benefits
Retirement
Stock Options
Mental Health Program
Paid Family Leave
Paid Medical Leave
InVacation
Wellness Subsidy
Company
Invoca
Invoca, the recognized leader in conversation intelligence AI for marketing, e-commerce, and contact center teams
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$201.5MKey Investors
Silver Lake WatermanMorgan Stanley Alternative Investment PartnersAccel
2022-06-14Series F· $83M
2019-10-17Series E· $56M
2016-03-30Series D· $30M
Leadership Team
Gregg Johnson
CEO
Teresa Dietrich
Chief Technology Officer
Recent News
2025-11-14
Company data provided by crunchbase