Amazon Web Services (AWS) · 12 hours ago
Technical Content Manager, Amazon Connect
Seattle, WA
Full-time
Hybrid
Senior Level
$125K/yr - $178K/yr
5+ years expAmazon Web Services (AWS) is a leading cloud platform that provides innovative solutions to millions of companies. The Technical Content Manager role involves bridging content contributors, technical teams, and customers to ensure high-quality technical content is created and maintained, focusing on the integration of AI and user experience.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Help train AI models on writing principles, customer obsessed content, and guardrails
Act as the final human reviewer for technical content submitted by various business contributors, evaluating content for technical accuracy, adherence to standards, terminology consistency, and customer relevance. Use AI to scale quality reviews of content and centralize repetitive publishing tasks
Curate content and define content user interface to optimize discoverability and utility for both customers and LLM systems
Ensure content provides an optimal customer experience and directly addresses specific customer jobs-to-be-done. Partner with Product Marketing to ensure messaging is aligned
Partner with Product and Engineering to report content system issues and participate in solution testing
Monitor and analyze content performance metrics, using data to identify and drive improvements and enhancements to ensure content is aligned to AWS’s technical content strategies. Optimize information architecture based on customer feedback and usage patterns
Serve as the central POC for all written Connect content, maintaining hands-on technical skills to effectively test and validate procedures, evaluate customer scenarios from a practical perspective, validate content accuracy with hands-on and agentic testing processes, and provide feedback to content contributors
Deliver bar raising in-app guidance for Connect by finding new and better ways to surface contextual help (e.g. just-in-time suggestions, guided walk-throughs)
Qualification
Required
5+ years of digital content management, communications, or content strategy experience
Experience in technical content management for products with large scope and complexity and enterprise users
Strong technical background with hands-on experience in relevant technologies
Demonstrated experience in content quality assurance and optimization
Experience working with AI/ML systems and understanding their content requirements
Excellent analytical and problem-solving skills
Strong relationship management and communication abilities
Experience with content management systems and tools
Proven track record of improving content performance and user experience
Preferred
Experience with LLM training data and content requirements
Familiarity with AWS services or customer experience solutions
Knowledge of content analytics and performance measurement
Background in technical documentation or technical writing
Experience with agile development methodologies
Familiarity with content governance frameworks
Understanding of SEO principles and practices
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-14
Irish Tech News
2026-01-14
Company data provided by crunchbase