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Regions Bank · 9 hours ago

Information Technology Application Support Analyst

Salt Lake City, UT

Full-time

Onsite

Mid Level

$77K/yr - $99K/yr

3+ years exp

Regions Bank is dedicated to providing performance-driven individuals a place to build a career. The Information Technology Application Support Analyst supports software systems, provides troubleshooting and technical assistance, and ensures high-quality application support documentation.

BankingInsurance

No H1B

Responsibilities

Obtains information on application design and functionality to propose solutions to end users

Responds to client inquiries concerning software operation and troubleshoots system software and operator complications

Monitors routine and critical processes and workflows to proactively identify problem trends

Assists with application implementations and configuration

Performs root cause analysis and provides technical solutions to production related application errors

Performs application testing in various environments

Deploys service releases, patches, requests, and customizations

Exercises independence of thought, but complex problems may be referred to senior associates or supervisor/manager

Qualification

Application supportTroubleshootingTechnical assistanceRoot cause analysisCommunication skills

Required

Bachelor's degree in a related field and three (3) years of related experience

Or Associate's degree in a related field and five (5) years of related experience

Or High School Diploma and seven (7) years of experience

Ability to communicate technical problems and solutions to non-technical users

Excellent written and verbal communication skills

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Company

Regions Bank

Glassdoor3.6

Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.

Founded in 1971

Memphis, Tennessee, USA

10001+ employees