Senior Merchant Success Operations Manager jobs in United States
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Uber · 3 hours ago

Senior Merchant Success Operations Manager

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$114K/yr - $143K/yr
date4+ years exp

Uber is a fast-growing startup that enables consumers to get a variety of products delivered through the Uber Eats app. As a Senior Merchant Success Operations Manager, you will drive success for top-tier Enterprise Grocery brands by leading cross-functional initiatives to enhance revenue growth and operational excellence.

LogisticsMobile AppsRide SharingSoftwareTransportation
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H1B Sponsor Likelynote

Responsibilities

Build a thesis-driven and evidence backed strategy to improve the customer experience
Structure, execute, and communicate research to help inform the best practices and recommendations for merchants
Orchestrate and influence the work of a wide range of cross-functional stakeholders including other Ops teams, Product, Finance, Partner Management, Support, and Legal while driving accountability to ensure deadlines are met
Share your knowledge and findings with merchants and other team members by leveraging both data analysis and story telling
Take your time and absorb all you can about Uber, the grocery and retail businesses, consumer applications, and real world logistics

Qualification

Data analysisSQLStakeholder managementGrocery/CPG partnershipsClient-facing experienceManaging complex data setsCommunicationProblem-solving

Required

4+ years of professional experience in operations, strategy, analytics, product, consulting, or a related field
Bachelor's degree in Business, Economics, Engineering, Data Science, or a related quantitative field
Proficiency in SQL and strong skills in Excel/Google Sheets

Preferred

Proven ability to use data to inform strategy, identify trends, and optimize performance
Grocery/CPG partnerships experience
Previous client-facing experience
Previous experience with managing complex data sets and tracking/hitting multiple OKRs
Experience problem-solving and proposing unique solutions to complex issues
Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines

Benefits

You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits.

Company

Uber

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Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
dateFounded in 2009
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.uber.com

H1B Sponsorship

Uber has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)

Funding

Current Stage
Public Company
Total Funding
$35.56B
Key Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B

Leadership Team

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Dara Khosrowshahi
CEO
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Prashanth Mahendra -Rajah
Chief Financial Officer
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