NovaCare Rehabilitation · 22 hours ago
Bilingual Customer Service Representative
Canonsburg, PA
Full-time
Onsite
Entry Level
$16/hr - $16/hr
1+ years expNovaCare Rehabilitation is seeking a Bilingual Customer Service Representative fluent in Spanish and English to support patients and healthcare providers in a professional environment. This full-time, on-site role involves assisting with inquiries, resolving billing questions, and ensuring compliance with regulations.
Health Care
Responsibilities
Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
Keep Accurate Records – Document all communications and update internal billing systems
Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information
Qualification
Required
Fluent in Spanish and English (speaking, reading, and writing)
Excellent communication and customer service skills
Comfortable working in a fast-paced, office-based environment
Familiarity with Windows-based computer systems
High School Diploma or GED
Preferred
1+ year of customer service, medical office, or call center experience
Experience with medical billing, insurance, or front desk operations
Familiarity with Windows-based computer systems
Benefits
Health, Dental, Vision
401(k) with match
PTO & more
Paid Training & Orientation
Paid Time Off (PTO) & Extended Illness Days (EID)
Life Insurance & Prescription Coverage
A diverse, respectful, and inclusive work culture
Company
NovaCare Rehabilitation
NovaCare Rehabilitation is a physical therapy facility that also offers occupational and hand therapy, as well as sports medicine.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-11-22Acquired
1987-01-01Series Unknown
Recent News
Venrock
2025-12-23
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