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Lockton · 1 day ago

Administrative Communication Specialist - Plano, TX

Texas, United States

Full-time

Onsite

Entry Level

$24.03/hr - $26.44/hr

1+ years exp

Lockton is a company that provides insurance and risk management services, and they are seeking an Administrative Communication Specialist. The role involves conducting benefit communication reviews, providing employee service and support, and handling various administrative duties related to employee benefits.

Auto InsuranceInsuranceRisk Management

Responsibilities

Benefit Communication Reviews: Contacts newly hired and existing employees to schedule one-on-one benefit review sessions. Conducts benefit reviews in person or telephonically as needed, based on accessibility and changing environment. Follows compliance practices regarding recorded benefit enrollments for all telephonic benefit reviews. Analyzes census data and creates a customized outreach strategy in order to effectively connect with each employee. Accepts inbound service calls to follow-up, educate, and address employee questions as needed. Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications and/or electronic enrollments

Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans; responds to employee and carrier inquiries in a timely manner; investigates and resolves benefit-related concerns, including enrollment, deduction, billing, and claims issues; supports benefit email inbox and contact center, as assigned. Act as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers

Administrative Service and Support: Completes various administrative duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) administration or support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, Benefit Enrollments and Applications

Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends

Performs all other tasks as assigned

Qualification

HR/Benefits experienceMicrosoft ExcelCustomer service skillsBenefit insurance knowledgeBilingualMultitaskingDeductive reasoningVerbal communication skillsInterpersonal communication skillsSelf-motivation

Required

High School Diploma/GED equivalent or equivalent years of applicable experience

At least 1 year of experience in HR/Benefits

Intermediate proficiency in Microsoft Excel

Demonstrate polished, articulate verbal and interpersonal communication skills

Professional experience demonstrating superior customer service skills while multitasking and working under pressure of deadlines

Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision

Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes

Must have and maintain a valid driver's license to travel to client sites per client requirement

Preferred

Life and Health Producer's License and be eligible for appointment to appropriate insurance carriers within the timeframes established by BCInsourcing, when a client's workplace requirement

Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products

Bilingual a plus but not required