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Shelter House, Inc · 1 day ago

Mondloch - Assistant Director of Programs

Alexandria, VA

Full-time

Onsite

Lead/Staff, Director/Executive

$64K/yr - $69K/yr

3+ years exp

Shelter House, Inc is a reputable organization committed to preventing and ending homelessness and domestic violence. The Assistant Director of Programs is responsible for overseeing the operations of various housing programs, ensuring compliance with regulations, and leading a team of case managers to provide effective client support and program improvement.

Information ServicesNon Profit

Responsibilities

Lead the case management team using a trauma-informed, client-centered, and Housing First approach

Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services

Monitor and ensure compliance with all contractual obligations, agency policies, and local, state, and federal regulations

Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures

Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys

Supervise and support a team of case managers and the intake and diversion coordinator, including conducting regular one-on-one supervision, coaching, and performance evaluations

Provide guidance in complex case management, crisis intervention, and service coordination

Identify training needs and coordinate access

Develop and facilitate in-service training and professional development opportunities for team members

Promote a collaborative and professional team environment that fosters self-directed learning and staff growth

Oversee unit inspection process

Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc

Oversee maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed

Conduct move-in, move-out, and 'pre-lease renewal' inspections and document the process; ensure utilities are transferred correctly

Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors

Calculate, collect and manage the rental payments

Oversee client intake process and ensure proper documentation of intake file standard

Ensure thorough and accurate client documentation

Review client files to ensure documentation integrity

Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery

Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner

Monitor use of HMIS and internal systems to ensure accurate data entry and high-quality case documentation

Verify data accuracy for internal and external reporting requirements

Support compliance with all Fairfax County HMIS requirements and ensure data is up-to-date and report ready

Review and approve staff timecards, schedules, and leave requests

Participate in the on-call rotation and serve as a crisis response backup for service delivery staff

Ensure all available funding is tracked, spent appropriately, and supported by required documentation

Attend community meetings, represent the agency in workgroups, and maintain collaborative relationships with external partners

Foster a positive, mission-driven culture that promotes innovation, learning, and shared leadership

Qualification

Program managementStaff supervisionCrisis interventionPublic speakingClient documentationData managementCommunication skillsTeam collaborationProblem-solvingTime management