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Holiday Inn Club Vacations · 1 day ago

PBX Operator

Stateline, NV

Full-time

Onsite

Entry Level

1+ years exp

Holiday Inn Club Vacations is dedicated to strengthening families and providing exceptional service in the hospitality industry. The PBX Operator is responsible for assisting with all inbound information requests, ensuring timely responses to guest inquiries, and facilitating communication between departments to enhance guest satisfaction.

Travel

Responsibilities

Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution

Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required

Follow up with the owner, guest, and department concerns

Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments

Provide front desk support to the department

Qualification

Guest services experienceVerbal communication skillsWritten communication skillsMicrosoft Office SuiteMultitasking skillsBilingualCustomer service commitmentProblem-solving skillsOrganizational skills

Required

Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity

May have in-person contact with guests and may directly address and mitigate guest concerns

Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required

Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction

Must have demonstrated exceptional verbal and written communication skills

Must demonstrate a commitment to the team

Must be able to multitask in a high-pressure environment

Must possess good computer, writing, and typing skills

A commitment to providing outstanding customer service

Knowledge of the Microsoft Office Suite

Able to acquire a clear understanding of timeshare ware applications

Basic knowledge of hardware and peripheral devices is required to perform the job. Specifically, multi-phone line systems and the ability to use multiple computer software programs at once

Ability to establish and maintain effective working relationships with co-workers and leaders

Strong problem-solving skills

Capable of seeing a task through to completion

Strong organizational skills

Excellent verbal and written communication skills. Fluent in the English language

Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity

High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience

At least one year of experience in the Hospitality industry and/or Customer Service background