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Endeavor Health · 14 hours ago

Orders Management Assistant

Arlington Heights, IL

Full-time

Onsite

New Grad, Entry Level

$18.31/hr - $25.63/hr

Endeavor Health is a fully integrated healthcare delivery system committed to providing community-connected care. The Orders Management Assistant will handle written orders and referrals from physician offices, ensuring compliance with medical necessity requirements and facilitating communication between healthcare providers and patients.

CommunitiesHealth CareMedicalTherapeutics

H1B Sponsor Likely

Responsibilities

Receives and reviews all written and faxed outpatient physician orders ensuring they are complete per hospital and medical staff order management standards and compliant with all government regulations, including Illinois Department of Public Health (IDPH) and the Centers for Medicare & Medicaid Services (CMS). Manages all compliant orders that have been received from physicians by indexing and scanning written orders into the fax management software system

Per policy, follows up on designated orders and referrals that require clarification or additional information and obtains the paper written orders with signatures. Ensures that all orders comply with medical necessity per NCH policy

Researches incomplete physician orders with Access Services staff and physician’s offices to obtain all required order elements securing a revised compliant order when required. May verify stat orders meet medical necessity criteria as needed. Flags outstanding incomplete orders requiring clarification or additional information in the fax order management system. Serves as a resource to the patient scheduling staff in the areas of interpreting orders and selecting the correct appointment in the scheduling system. Notifies Access staff for follow-up contact with a patient when the order received does not match the service appointment scheduled

Assists in monitoring and tracking standing orders, indexing them by various order elements in the fax management system. Reviews standing orders to ensure continued compliance and contacts physician’s offices to communicate pending order expiration. Conducts outreach calls to physician’s offices to clarify doctors writing, patient name, diagnosis and other elements of a complete order. Creates work queues for access staff to notify patients that an order was received but the patient has not scheduled an appointment

Educates physician and physician’s office staff on regulatory guidelines. Participates in the development, administration and delivery of education to employee and physician’s office staff as it relates to compliance with third party regulations and documentations. Maintains current awareness of LCD’s policies and other payer requirements. Collaborates with other departments as needed

Reviews and revises new hire training material as needed. Assesses current training gaps and communicates results with leadership teams and work with educators to execute relevant training and/or coaching sessions

Assists in the archival of expired and used orders in the order management system per NCH medical record storage and purge criteria policies and procedures. Assists point of service clinical staff with order identification and location within the fax management software. Logs and analyzes daily order volumes

Serves as a resource to staff answering questions regarding orders to Access Services staff. Participates actively on all meetings, quality improvement, and department initiatives. Looks for areas and processes to improve and makes appropriate recommendations. Collaborates ideas with other team members, works together to resolve order issues

Qualification

Patient schedulingRegulatory complianceHIPAA privacyMedical terminologyEpic RegistrationCustomer serviceCommunication skillsOrganizational skillsInterpersonal skills

Required

High school diploma required

Previous customer service experience required

Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, medical terminology and general revenue cycle procedures required

Ability to communicate effectively verbally and in writing

Ability to type while interviewing patients and/or physicians

Ability to organize, prioritize and problem-solve

Must demonstrate a high level of customer awareness and a strong commitment to fulfilling customer needs

Knowledge of compliance and HIPAA privacy requirements

Strong detail, organizational and prioritization skills to track requests from multiple departments

Interpersonal skills necessary to provide direction to others and interact effectively with internal and external customers, including clinical departments

Preferred

College degree preferred

Some experience in patient scheduling or patient access services preferred

Epic Registration and/or Scheduling experience preferred

Benefits

Premium pay for eligible employees

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Company

Endeavor Health

Endeavor Health is a health system helping community health and wellbeing, advancing health equity, and supporting local economic growth.

Evanston, Illinois, USA

10001+ employees

https://www.endeavorhealth.org

H1B Sponsorship

Endeavor Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)