This job has closed.

Elite Technology · 20 hours ago

Manager, Cloud Operations

United States

Full-time

Remote

Mid, Senior Level

$149K/yr - $187K/yr

3+ years exp

Elite Technology is a trusted automation platform for law firm operations, delivering a cloud-native SaaS platform. As the Manager of Cloud Operations, you will lead a global team to ensure the reliability and scalability of cloud-based services while collaborating closely with various departments to enhance operational excellence.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Lead and develop a team of cloud operations engineers and contractors, setting performance expectations and ensuring accountability for quality and timelines 

Allocate engineering resources across incidents, service requests, and scheduled deployments based on priority and skill requirements 

Coordinate with Incident Management, Change Management, and Release Coordination to ensure operational activities are properly staffed and supported 

Monitor team workload and case status, ensuring accurate tracking and timely updates in Salesforce 

Review and approve deployments before they reach customers, ensuring accuracy and completeness 

Serve as the technical escalation point for complex issues, and escalate proactively when risks to service are identified 

Ensure compliance with security policies and participate in audit activities as required 

Perform other duties as assigned to support departmental and company objectives

Qualification

Cloud operations expertiseAzure platform servicesITIL service managementOperational documentationMonitoring tools familiarityTechnical team managementCommunication skillsInterpersonal skills

Required

Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent experience

3–5 years of experience in cloud operations or infrastructure management supporting enterprise SaaS applications

Experience leading or managing technical teams, including contractors or distributed staff

Hands-on experience with Azure platform services (App Services, SQL Database, Monitor, Application Insights)

Experience coordinating with ITIL-based service management functions (Incident, Change, Release)

Proven ability to create and maintain operational documentation (runbooks, SOPs, process guides)

Familiarity with monitoring and observability tools (Azure Monitor, Application Insights, Log Analytics)

Strong communication and interpersonal skills

Ability to travel up <10% as business needs require

Role requires the following physical capacity: Sedentary: primarily desk/computer work

Must be legally authorized to work in Choose an item.; Elite does not provide employment sponsorship for this position

Benefits

Comprehensive Healthcare Coverage (Health, Dental, Vision)

Retirement Savings Plan with an Employer Contribution

Professional Development Opportunities

Time Off

Wellness Initiatives

Employee Assistance Program

Generous Global Parental Leave

Calm, free premium subscription

Employee Discount Program

Company

Elite Technology

Glassdoor3.9

Elite is a leading independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business.

Founded in 1947

New York, NY, US

501-1000 employees