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Whistle Express Car Wash · 3 weeks ago

Shift Leader / Customer Experience Representative

Mount Pleasant, SC 29464, USA

Full-time

Onsite

Entry, Mid Level

Whistle Express is a fast-growing, community-oriented car wash company with over 140 locations. They are seeking a Shift Leader / Customer Experience Representative to ensure high customer satisfaction, lead the team during shifts, and maintain operational efficiency.

Autonomous VehiclesCustomer ServiceJanitorial Service

Responsibilities

Welcome customers, answer questions, promote our unlimited wash memberships, and educate new customers on our variety of wash options and services

Guide vehicles into the wash tunnel, prep vehicles, and monitor equipment to ensure smooth, safe, and efficient operations

Act as a key holder responsible for opening and closing procedures and take charge of staff leadership in the absence of the Assistant Site Leader or Site Leader

Conduct vehicle checks, uphold our "Sparkle Assurance" standards, and ensure each wash meets and exceeds customer expectations

Qualification

Customer EngagementOperations ManagementTeam LeadershipAttention to DetailCommunication Skills

Required

Leadership skills

Customer service skills

Ability to engage with customers

Operational knowledge of car wash processes

Attention to detail

Ability to guide and lead a team

Ability to uphold safety and quality standards

Willingness to take on responsibilities such as opening and closing procedures

Benefits

Competitive Pay *with uncapped monthly commissions*

Paid Time Off (PTO)

401(k) with Company Match

Commission Opportunities

Service Awards

Employee Discounts

Paid Holidays

Free Car Washes

Flexible Scheduling

Paid Training

A Culture of Growth & Opportunity

Company

Whistle Express Car Wash

Whistle Express operates car washes with locations in Alabama, Arkansas, Colorado, Florida, Georgia, Indiana, Louisiana, North Carolina, Mississippi, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

Founded in 2014