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Shane Co. · 11 hours ago

Warranty Care Specialist

Greenwood Village, CO

Full-time

Onsite

Entry Level

$23/hr - $30/hr

1+ years exp

Shane Co. is a family-owned business committed to providing exceptional customer service. The Warranty Care Specialist is responsible for managing warranty services, processing returns, and ensuring customer satisfaction in the eCommerce sector.

E-CommerceFashionInformation Technology

No H1B

Responsibilities

Responsible for the quick turnaround of customer refunds and Return For Service (RFS) items to ensure customer satisfaction and retention

Contact RFS customers to review service needed quickly and efficiently

Write up and maintain Shop Jobs for all warranty items as well as upgrades/exchanges. This includes the quality control of shop work done on all Return For Service (RFS) shop jobs

Ability to communicate with customers in a timely fashion, as well as communicate with Internal Employees when needed to fill warranty and shop work needs

Accurately keep track of all packages that are received from customers, keeping these spreadsheets up to date daily

Assist the Digital Sales Team with customer service-related calls/chats when needed

Assist in the daily receiving of BRINKS, handling these with extreme care and efficiency

Exercise any and all safety precautions when in the shop

Effective and collaborative communication with the Shop Team

Excellent and detailed communication to leadership of any and all delays on orders/concerns

Excellent and detailed communication with the sales team on customer orders when needed

Accurately and efficiently process all merchandise, service, and information transactions in a timely, organized and efficient manner

Participate in proper inventory management and care daily to ensure clean monthly inventories

Maintain proficiency in all roles related to the fulfillment area

Receive and process all customer returns, ensuring the utmost accuracy during these processes

Contact return customers when appropriate to identify exchange opportunities

Assist digital fulfillment team members in daily fulfillment activities, when needed serving as a versatile employee

Responsible for performing any other duties as assigned

Qualification

Fulfillment experienceECommerce experienceMulti-taskingCommunication skillsCustomer serviceBasic computer skillsTeam collaborationDetail-orientedAdaptability

Required

Must have 1+ years of fulfillment experience or other relevant work environment

Ability to type, use basic computer software, and be well spoken via the phone and any other methods of communicating with customers

Must have demonstrated communication skills, oral and written, as well as the ability to communicate with a vast array of personality types and skillsets, regardless of organizational level

Demonstrated ability to multi-task and prioritize projects & tasks with a sense of urgency

Demonstrated ability to work in a team setting

Demonstrated ability to be flexible and adaptable to various situations

Proven ability to collaborate with other member(s) of team