Proton.ai · 7 hours ago
Professional Services Manager (Implementation & Integrations)
Cambridge, MA
Full-time
Onsite
Mid, Senior Level
$150K/yr - $180K/yrProton.ai is a company that builds AI-native software for the distribution industry. They are seeking a Professional Services Manager to own and scale implementations, managing a team and overseeing onboarding from kickoff to go live.
Artificial Intelligence (AI)CRMSaaSSales Automation
Responsibilities
Build for scale
Define how Professional Services operates at Proton. Create and refine playbooks, processes, and tooling. Identify bottlenecks and put durable solutions in place. Partner closely with Sales, Customer Success, Product, and Engineering to improve handoffs and execution
Own delivery
Oversee onboarding and implementation projects from kickoff through go live. Stay close to complex integrations and engineering tradeoffs. Act as the escalation point when scope, timelines, or technical decisions need clarity. Ensure customers reach value quickly and confidently
Lead the team
Manage 3 Project Managers and 4 Implementation Engineers. Run 1:1s and team meetings. Coach both technical and non-technical team members. Set a high bar and help people grow
Qualification
Required
You've led a Professional Services or Implementation team at a SaaS company
You're comfortable managing implementation engineers and project managers
You've directly led $50k-$200k implementation projects
You've worked on integrations where APIs had to be designed and built, not just consumed
You communicate clearly, bring structure to ambiguity, and make sound decisions without perfect information
You want to be in the office and work closely with your team
Benefits
Competitive salary and stock options—we want you to feel like an owner
Unlimited PTO + 10 company holidays
401k with 3% company contribution (regardless of whether you contribute)
Medical, dental, and vision insurance (options with 100% employer-paid premiums)
12 weeks fully paid parental leave
Annual company-paid offsites
Professional Growth Fund for learning opportunities
Company
Proton.ai
Proton.ai is an AI-powered sales platform for distributors to gain millions of revenue and reclaim market share.
Founded in 2018
51-200 employees
H1B Sponsorship
Proton.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
Felicis
2022-01-18Series A· $20M
2020-06-04Seed
2018-05-01Pre Seed
Leadership Team
Benjamin Cohen
Founder & CEO
Recent News
Globe Newswire
2022-02-03
Company data provided by crunchbase