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Peabody Companies · 19 hours ago

Director of Onesite Software Support

Braintree, MA

Full-time

Onsite

Lead/Staff, Director/Executive

$125K/yr - $140K/yr

5+ years exp

Peabody Companies is a prominent property management firm managing over 14,650 residential units. They are seeking a Director of Onesite Software Support to lead the RealPage Onesite Support team, ensuring quality support and strategic planning for customer satisfaction while managing technical issues and overseeing new product implementations.

LeasingMarketingProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Oversees and mentors Peabody’s Onesite Support team staff. Holds regularly scheduled meetings to review support tickets, trends and team goals

Collaboratively and where necessary independently plans, delivers and manages quality support experience, while driving time solutions to all employees/customers

Provides support to Operations and Accounting for any month-end closing issues. Review/correct report discrepancies as needed

Partners with other Onesite Support Team members and other internal groups to develop strategic plans to ensure employees/customers have the best overall experience possible with Onesite Support

Manages real time solutions while setting and communicating realistic expectations that bolster and retain employee/customer confidence, satisfaction, and continuing relationships

Identifies any process, training, or product gaps and coordinates with Training and other internal teams to ensure identified gaps are reviewed, addressed and resolved

Troubleshoot and research problems to identify root cause and permanent corrective action measures

Be an independent, self-study in learning and achieving SME level proficiency on applicable RealPage products

Personally, documents all technical information and resolutions accurately and thoroughly, develop and review content for knowledgebase as appropriate

Oversees new RealPage product implementation projects in collaboration with department end-users. Participate in testing efforts related to new functionality, new modules, and upgrades to existing products

Participates in all property on-boarding as needed

Prepares annual RealPage budget. Review and approve annual and monthly RealPage invoices. Works with RealPage billing to resolve any discrepancies

Point of contract for partnership with RealPage to include contract renewal negotiations and meetings where required

Collaborates with Senior Leadership on the continued enhancement of the program

Perform additional duties as required

Qualification

RealPage Onesite ProductsAffordable housing complianceFair Housing LawsTechnical troubleshootingMS Office applicationsMulti-taskingCoachingCommunication skillsMentoringProblem-solving

Required

5+ years of experience in affordable housing compliance or affordable property management preferably working in onsite operations, diversified financial management, staff education and regulatory compliance

5+ years' experience with using Real Page Onesite Products

A working knowledge of the requirements of the LIHTC and HUD, MassHousing Section 8 or related subsidy programs

Thorough knowledge of Fair Housing Laws

Proficient or demonstrated competency in Realpage products and services is preferred

Must be able to effectively communicate with staff, internal departments, and management; strong verbal, written and interpersonal communication skills with a proven ability to coach and mentor others

Ability to take ownership of assigned opportunities and issues

Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels

Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner

Persuasive, encouraging, motivating, and professional personality

Strong technical and troubleshooting skills (PCs and Internet computing)

Must demonstrate ability to effectively multi-task, triage workflow requests, provide real-time assistance as needed

Proficient in MS Office applications (Word, Outlook, PowerPoint, and Excel)

Proven ability to rapidly gain product knowledge and effectively communicate it to team members and customers

Ability to multi-task and deal with a variety of unrelated issues simultaneously

Flexible, detailed, and able to successfully accept and adapt to change

Benefits

Medical

Dental

401(k)

Short-Term Disability

Life insurance

Employee Assistance Programs (EAP)

Paid time off

Paid holidays

Paid training

Tuition reimbursement

Wellness programs

Employee referral bonuses

Flex spending

Company

Peabody Companies

Based in Braintree, MA, The Peabody Companies is a multifaceted real estate firm dedicated to delivering premium services across an array of areas, including residential and condominium management, commercial management, marketing, leasing, facilities management, procurement, vendor management, construction, capital improvement oversight, resident relocation, supportive and assisted living services, and real estate brokerage services.

Founded in 1976

Braintree, Massachusetts, USA

501-1000 employees