Lowe's Companies, Inc. · 2 days ago
Collections Representative
United States
Full-time
Remote
Mid Level
$16.42/hr - $27.42/hr
3+ years expLowe's Companies, Inc. is a FORTUNE® 100 home improvement company serving millions of customers weekly. They are seeking a Credit Representative to manage a portfolio of accounts, ensuring timely payments and providing exceptional customer service.
HardwareHome RenovationManufacturing
Responsibilities
Responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders
Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system
Partner closely with Outside Sales Representatives and Pro Solutions Center
Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
Submit regular reports on the status of unpaid accounts and any repayment progress
Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
Other duties, as assigned
Qualification
Required
High school diploma or GED
Minimum 3 years' experience in credit and collections environment
Preferred
Bachelor's degree
Cforia experience
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (389)
2024 (310)
2023 (388)
2022 (357)
2021 (242)
2020 (394)
Funding
Current Stage
Public CompanyTotal Funding
$22B2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
2026-01-17
Digital Commerce 360
2026-01-16
Company data provided by crunchbase