CVS Health · 3 hours ago
Senior Customer Service Representative
United States
Full-time
Remote
Mid, Senior Level
$18.50/hr - $42.35/hr
1+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care. They are seeking a Senior Customer Service Representative to handle customer service inquiries, address problems, and provide solutions to constituent needs while maintaining performance metrics.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the Aetna Core Values in day-to-day operations
Creating a Differentiated Service Experience
Demonstrating Service Discipline
Handling Service Challenges
Providing Solutions to Constituent Needs
Working Across Boundaries
Qualification
Required
1+ years of customer service experience
Experience in a metric based environment
Proficiency with full suite of Microsoft Applications
Comfortability utilizing search engines
Excellent multi-tasking skills
Ability to Effectively Communicate
High School diploma, G.E.D. or equivalent experience
Preferred
Experience working in a call center environment
Medical terminology/insurance experience
Results oriented and self-motivated
Experience working remotely
Education
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-13
Hartford Business Journal
2026-01-11
Digital Commerce 360
2026-01-07
Company data provided by crunchbase