Lovelace Health System ยท 3 hours ago
Referral Program Manager
Albuquerque, NM
Full-time
Onsite
Mid, Senior Level
2+ years expLovelace Health System is a leading provider of healthcare in mid-sized urban communities across the U.S., and they are seeking a Referral Program Manager. The role involves managing referral staff, optimizing workflows, and ensuring adherence to referral policies to enhance patient care and staff productivity.
Health CareHospital
Responsibilities
Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed
Demonstrates and can use analytical thinking, independent judgment, and clinical knowledge to optimize referral workflows and staff productivity
Reports directly to the assigned Regional Director of Referral Management
Ensures current and standardized referral policies and workflows are followed and utilized by staff on a regular basis
Leading team members by providing guidance, feedback, and training on multiple processes
Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team
Effectively communicates with clinical staff to resolve authorization issues and complaints
Assures the highest quality, service, performance levels, and efficiency standards are implemented and maintained
Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management
Evaluates and actively solves problems related to any step of the referral process, prior authorizations, and patient scheduling
Qualification
Required
High School Diploma or equivalent
Two (2) years of experience in medical referrals or other related medical patient support functions in a healthcare setting
Two (2) years of management or supervisory experience in a healthcare setting
Two (2) or more years of experience with Electronic Health Record
Preferred
Bachelor's degree
Benefits
Career growth opportunities
Tuition assistance
Paid time off
Comprehensive health benefits
Company
Lovelace Health System
Lovelace Health System provide easy access to the highest quality of care through our passion for medicine, innovation, caring and change.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Blasing
Chief Executive Officer
Brian Miller
Chief Executive Officer
Recent News
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