CAI · 5 hours ago
Help Desk Analyst
Trenton, NJ
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expCAI is a global technology services firm with over 40 years of excellence in uniting talent and technology. They are seeking a motivated Help Desk Analyst to provide first-line support for the rollout of a new Salesforce application, ensuring user satisfaction and effective issue resolution.
ConsultingSoftware
Responsibilities
Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application
Log and track support requests, ensuring all issues are documented and resolved in a timely manner
Escalate complex issues to higher-level support or specialized teams as necessary
Maintain accurate records of support requests and resolutions
Communicate effectively with users to understand their issues and provide clear and concise solutions
Assist in training users on the new application and provide guidance on best practices
Monitor the performance of the application and report any recurring issues or trends
Work closely with the Help Desk Lead and other team members to ensure high levels of user satisfaction and support quality
Qualification
Required
2+ years of relevant experience in help desk or IT support roles
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Proficiency in using help desk software and ticketing systems
Ability to work independently and as part of a team
Strong organizational and detail-oriented capabilities
Preferred
Familiarity with Salesforce-based applications
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid sick leave
Other paid time off
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase