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i-Tech Support, Inc. · 8 hours ago

MSP vCIO (Virtual Chief Information Officer)

Orlando, FL

Full-time

Onsite

Senior Level

i-Tech Support, Inc. is seeking a Virtual Chief Information Officer (vCIO) who will play a key role in enhancing operational efficiency for clients. The vCIO will collaborate with the Managed Services Team to align client technologies with industry standards and will be responsible for client engagement, strategic planning, and technology risk management.

Cloud ComputingData CenterInformation TechnologyNetwork SecurityVoIP

Responsibilities

Initiate and manage MSP client relationships through onboarding and ongoing engagements

Establish and lead client steering committees and conduct Quarterly Business Review (QBR) meetings

Create and present technology roadmaps and budgets aligned with business goals

Follow established Business Alignment (BA) processes and ensure smooth inter-departmental coordination

Use MSP tools for visibility, reporting, and management of client environments

Improve service metrics like tickets per endpoint per month (TPE/M) and average resolution time

Educate clients on cyber-risk management and implement strategies for protection

Manage technology lifecycle to ensure systems remain current and efficient

Advocate for appropriate upgrades and services, explaining needs and costs

Maintain transparent communication with clients and internal teams

Participate in meetings like Noise Abatement Process (NAP), Standards Committee, and Preflight Check-ins

Promote company values and contribute to the organization’s culture

Qualification

Business & Financial AcumenTechnical ProficiencyClient EngagementTechnology Risk ManagementStrategic RecommendationsTask ManagementOrganizational SkillsCommunication