TeamSnap · 15 hours ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrTeamSnap is a sports and communication platform dedicated to enriching youth sports experiences. As a Customer Support Specialist, you will be the primary point of contact for B2B customers, helping them resolve issues and ensuring a smooth operational experience.
ConsumerMobileSports
No H1B
Responsibilities
Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment
Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint
Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists
Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently
Consistently hit performance goals around productivity, customer satisfaction, and reliability
Qualification
Required
A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction
Strong technical skills with the ability to guide users of all experience levels through our platform
Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise
Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren't documented
Excellent written and verbal communication skills
A proven track record of high performance in customer or technical support roles
This role requires working core hours of 8:30 a.m.–5:00 p.m. Pacific Time
Preferred
Experience in SaaS or tech start-up environments
A background as an admin, parent, coach, or participant in recreational sports
Ability to work 8:30am-5pm PST
Benefits
Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
100% premium coverage of medical/dental/vision for you and your family
401K to help you invest for the future
$1,500 annual learning and development stipend
Travel to fun locations for all-company meetings and team events
Generous home office allowance to set you up for success
TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
A monthly stipend reimbursement for health & wellness and so much more!
TeamSnap Total Rewards
Company
TeamSnap
TeamSnap develops a sports management platform designed to simplify communication and coordination between sports members.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$58.58MKey Investors
Foundry GroupNorthgate CapitaleonCapital
2022-12-05Series Unknown· $5.5M
2022-12-05Debt Financing
2021-04-14Acquired
Leadership Team
Steven Neel
CFO
Scott Engelman
SVP of Marketing (Head of Marketing)
Recent News
2025-09-10
Company data provided by crunchbase