Adobe · 1 day ago
Technical Account Director
San Jose, CA
Full-time
Hybrid
Director/Executive
$141K/yr - $254K/yr
10+ years expAdobe is a company dedicated to changing the world through digital experiences. They are seeking a Technical Account Director to ensure the technical health and success of their largest customers using Adobe’s Digital Experience Solutions, driving customer strategy and engagement while collaborating with internal resources.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Lead Ultimate Success engagement(s) as the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions to drive value
Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and "get well" plans
Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes
Advocate for Customer across internal Adobe teams. Optimize client's investment and accelerated task, issue execution and resolution. Drive customer’s achievement of their key business objectives, innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem
Responsible for the global engagement model, review cycle across multiple business units and/or brands
Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements
Work hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success
Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with Customer partners
Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and recommendations
Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized
Mentor immediate team members as needed
Qualification
Required
Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered
At least 10-15 years of experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology
Strong executive presence. Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs
Strong presentation skills, including confident presence over the phone and via conference tools. Leading meetings, workshops, and reviews in front of audiences both small and large
Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals
Outstanding customer-facing skills that enable you to represent Adobe best within a customer's environment with the ability to drive discussions with multiple teams from developers and analysts to management and senior leadership
Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment
Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships
Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations
Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles
Travel when permitted to client locations (approximately 15-20 percent)
Preferred
Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe Target
Benefits
Short-term incentives in the form of the Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase