Dayforce · 1 day ago
Sr Director, Services Delivery Partners, North America
Chicago, IL
Full-time
Onsite
Director/Executive
$196K/yr - $350K/yr
15+ years expDayforce is a global human capital management company headquartered in Toronto and Minneapolis. The Sr Director, Services Delivery Partners, North America is responsible for scaling and optimizing the Service Delivery partner ecosystem, overseeing strategy and execution for System Integrators and Consulting partners to enhance delivery and growth.
Computer Software
Responsibilities
Own and execute the North America Service Delivery Partner strategy, aligned to global partner objectives and Dayforce’s FY26 priorities around Coverage, Growth, and Innovation
Drive increased SI Prime-led delivery, improving scale, delivery economics, and customer outcomes while reducing internal capacity constraints
Shape partner coverage models by segment, industry, and geography to ensure the right partners are engaged early, consistently, and effectively
Lead the development and execution of segment-specific partner GTM strategies, in close alignment with Sales leadership
Ensure partners are engaged earlier in the deal lifecycle to improve deal quality, reduce delivery risk, and accelerate time to value
Partner with Service Sales, Sales Ops, and Marketing to embed partners into core sales motions and priority initiatives
Lead and develop the Partner Alliance Director (PAD) team, accountable for:
Strategic partner relationships
Joint business plans
Partner performance, health, and accountability
Long-term ecosystem strategy and investment decisions
Lead and develop the Field Alliance Director (FAD) team, aligned by sales segment, accountable for:
Orchestrating partners at the field level
Pulling together SIs, advisory, ISVs, and community partners into a unified segment strategy
Acting as the central point of coordination between Sales, Partners, and internal teams
Ensure PADs and FADs operate as a single, integrated model — balancing long-term strategy with near-term execution
Establish and execute joint business plans with strategic Service Delivery and Consulting partners, with clear success metrics tied to pipeline, attach, delivery performance, and customer outcomes
Hold partners accountable through data-driven performance management, clear roles, and defined expectations
Drive consistency in execution while allowing flexibility for segment and regional nuances
Work closely with Services, Sales, Product, Marketing, Legal, and Finance to ensure partner strategies are fully integrated into Dayforce’s operating model
Influence internal stakeholders to remove friction, clarify ownership, and improve the partner experience across the full lifecycle
Leverage data, dashboards, and insights to monitor partner performance, identify gaps, and continuously optimize strategy
Regularly communicate progress, risks, and opportunities to executive leadership with clarity and confidence
Qualification
Required
15+ years of experience in partner leadership, alliances, SI practice leadership, service delivery, or enterprise software ecosystems
Proven experience leading Service Delivery partnerships with GSIs, regional SIs, and consulting firms
Demonstrated success driving partner-led growth, including pipeline generation, SI Prime attach, and scalable delivery models
Strong understanding of HCM, Payroll, Workforce Management, or adjacent enterprise platforms
Experience leading senior, distributed teams with a mix of strategic and field-oriented roles
Executive presence with the ability to influence across Sales, Services, and partner organizations
Highly analytical, metrics-driven, and comfortable operating in complex, matrixed environments
Proficiency with Salesforce, PowerBI, PRM tools, and executive-level reporting
Bachelor's degree required
Preferred
MBA preferred but not required
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days
Dayforce Cares
Company
Dayforce
Dayforce makes work life better.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeremy Johnson
Chief Financial Officer
Aimee Melgar (she/her)
VP, Global Partner Strategy and Programs
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