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N.C. Department of Information Technology · 8 hours ago

User Support Technician I - (Columbus CI)

Columbus County, NC

Full-time

Onsite

Entry Level

$55K/yr - $82K/yr

2+ years exp

The N.C. Department of Adult Correction is one of the largest state agencies in North Carolina, responsible for safeguarding lives and property. They are seeking a User Support Technician I to provide technical support to users, troubleshoot computer issues, and maintain computer systems.

Information Technology & Services

Work & Life Balance

No H1B

Responsibilities

Interacting with a broad range of users, requiring strong communication skills and using technical resources to provide support

Setting up, installing, and/or repairing computer hardware, software, and/or peripheral equipment, including copiers and fax machines

Imaging/reimaging CPU’s, loading software and databases, and assigning and/or updating User profiles

Conducting computer diagnostics to determine the nature of problems and troubleshooting tablets used for electronic rounds

Troubleshooting network logins, (Active directory) setups, password resets, and Email/Beacon logins (North Carolina Identity Management System)

Recommending the purchase and/or repair of equipment and working with maintenance staff on wiring for facility computers

Training staff on the use of computer(s) and related equipment

Performing and maintaining monthly and quarterly inventory of all computer assets, including related hardware, software, and assigned laptops

Qualification

Computer hardware supportSoftware installationTroubleshootingActive DirectorySystem security protocolsTraining staffInventory managementCommunication skills

Required

Associate's degree in computer science or an IT related field from an appropriately accredited institution

High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. (Coursework in computer or information technology may be substituted year-for-year for the required experience)

An equivalent combination of education and experience

Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions

Working knowledge of software and hardware installation processes and procedures

Knowledge of system security protocols