Gilbert International ยท 13 hours ago
Customer Support Specialist
Greater Laredo Area
Full-time
Onsite
New Grad, Entry LevelGilbert International is a logistics and warehousing company specializing in cross-border operations. They are looking for a Customer Support Specialist to serve as a key point of contact between clients and the internal operations team, providing exceptional customer service and improving customer satisfaction.
LogisticsShippingTransportation
Responsibilities
Providing exceptional customer service
Resolving inquiries and issues
Offering technical support
Improving customer satisfaction
Analyzing customer feedback
Identifying areas for improvement to enhance the customer experience
Qualification
Required
Strong Customer Support and Customer Satisfaction skills, with a commitment to providing an excellent customer experience
Exceptional Interpersonal Skills, including the ability to communicate effectively and build positive relationships
Proficiency in Technical Support tasks, with the ability to troubleshoot issues and provide solutions
Solid Analytical Skills to interpret customer data and feedback to identify trends and improve services
Excellent problem-solving abilities and a proactive approach to handling customer concerns
Adaptability to a fast-paced work environment and the ability to manage multiple tasks efficiently
Preferred
Previous experience in customer service or a related field is an advantage
Bachelor's degree or equivalent experience preferred
Company
Gilbert International
Gilbert International is a warehouse services company.
Founded in 1939
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dena Gilbert Gallagher
President
Recent News
2025-01-30
Company data provided by crunchbase