Touro University ยท 8 hours ago
International Program Coordinator
New York, NY
Full-time
Hybrid
Entry, Mid Level
$39K/yr - $49K/yr
2+ years expTouro University is seeking an International Program Coordinator to support financial, customer service, and account management functions related to International Programs student accounts. The role involves ensuring accurate processing of enrollment documents, tuition charges, and payments while maintaining communication with students and institutional partners.
Higher Education
Responsibilities
Intake, review, and ensure completeness and accuracy of all enrollment documentation for international program students
Coordinate with Schools Abroad to collect fees, credit information, and any updates needed for accurate student billing
Manually charge tuition and fees based on individual school rates and program structures
Notify the Financial Aid Office of required adjustments and collaborate to ensure accurate financial aid processing
Maintain student accounts, ensuring accuracy and compliance with institutional policies
Responsible for collecting, reviewing, depositing, and accurately posting Touro NY third-party and student paper checks while ensuring compliance with institutional policies and internal controls
Secure tuition payments, administrative fees, and exchange checks as needed
Monitor and manage past-due accounts; generate, track, document, and escalate past-due notices as required
Analyze payment plan reports monthly to identify delinquencies; perform targeted outreach to provide updates and offer solutions
Perform ongoing review of debit reports and conduct structured outreach to students with outstanding balances, providing clear guidance on payment plans, financing options, and required deadlines
Review credit reports, calculate refunds, and process student refunds in accordance with institutional and federal regulations, ensuring strict adherence to mandated timelines
Update the comments form in Banner with all communication with and regarding the student and their account, ensuring complete and accurate documentation
Prepare reports, communications, documentation, and supporting materials for internal departments, audits, and compliance reviews
Identify accounts requiring exceptions, documentation, or supervisory review and escalate appropriately
Mail pre-collection letters to students and parents when required
Serve as a point of contact for international schools, providing clear and professional communication regarding account statuses and policies
Counsel students and families on tuition payment options, account status, payment plans, and financial obligations with professionalism and empathy
Provide high-quality support through phone, text, email, and walk-in inquiries, ensuring accurate and timely responses
Collaborate with the Financial Aid Office to explain aid impacts, disbursement timelines, and account adjustments to students
Qualification
Required
Bachelor's Degree Required
Minimum of 2 years of relevant experience
Cultural competency and experience working with members and institutions within the Orthodox Jewish community
Strong verbal and written communication skills with the ability to interact effectively with internal and external stakeholders
Ability to multitask, prioritize work, and manage time efficiently
Strong interpersonal skills and the ability to work with diverse groups across various levels of the institution
Demonstrated ethical decision-making, sound judgment, and discretion when handling confidential or sensitive information
Preferred
Concentration in accounting, finance, business administration, mathematics, or a related field strongly preferred
Proficiency with student information systems and online learning platforms such as Banner, Microsoft Office, TouchNet, Tableau, and Adobe Connect preferred
Company
Touro University
Touro University is a Jewish-sponsored independent institution of higher and professional education.
1001-5000 employees
H1B Sponsorship
Touro University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (8)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Newman
Senior Vice President, General Counsel & Chief Compliance Officer
April DeMito
Nursing Director MSN/FNP Program, Chief Nursing Officer Touro College Illinois
Recent News
2025-09-19
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