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N.C. Department of Information Technology · 5 hours ago

User Support Technician I - (Harnett CI)

Harnett County, NC

Full-time

Onsite

Entry Level

$55K/yr - $82K/yr

2+ years exp

The N.C. Department of Adult Correction is a large state agency responsible for safeguarding lives and property through various operations. They are seeking a User Support Technician I to provide technical support to users, including setting up hardware and software, troubleshooting issues, and conducting repairs.

Information Technology & Services

Work & Life Balance

Responsibilities

Interacting with a broad range of users which requires strong communication skills and the ability to use a variety of technical resources for providing technical support

Setting up and installing computer hardware, software, and/or peripheral equipment

Performing minor repairs to hardware, software, and/or peripheral equipment

Imaging and/or reimaging CPUs

Loading software and databases

Conducting computer diagnostics to determine the nature of problems

Assigning and/or updating User Profiles

Troubleshooting network login (Active Directory) setups, password resets, and Email/FIORI logins (North Carolina Identity Management System)

Troubleshooting tablets used for electronic rounds

Recommending the purchase and/or repair of equipment

Conducting minor repairs to Copiers and/or Fax Machines

Training staff on how to use a computer and/or related equipment

Working with maintenance staff on wiring needs for the facility computers

Maintaining inventory of computers and computer related hardware/software, to include assigned laptops

Performing monthly and quarterly inventory of all computer assets

Performing other Administration duties as assigned

Qualification

Technical supportHardware installationSoftware installationActive DirectoryElectronic health recordsVideo tele-psychiatric clinicsInventory managementCommunication skillsProblem-solving

Required

Associate's degree in computer science or an IT related field from an appropriately accredited institution

High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. (Coursework in computer or information technology may be substituted year-for-year for the required experience)

An equivalent combination of education and experience

Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions

Working knowledge of software and hardware installation processes and procedures

Knowledge of system security protocols

Current DAC Employee