Apply on Employer Site

Desert Diamond Casinos & Entertainment · 20 hours ago

Desert Diamond Casino-Why Slot Host

Why, AZ

Full-time

Onsite

Entry Level

1+ years exp

Desert Diamond Casinos & Entertainment is a prominent casino operator, and they are seeking a Slot Host for their Desert Diamond Casino-Why location. The role involves providing excellent customer service to gaming device players, managing jackpot payouts, and ensuring smooth operations within the assigned area.

CasinoMedia and Entertainment

Comp. & Benefits

Responsibilities

Provides excellent customer service

Observes all activity within assigned area offering assistance to slot and video gaming device players and instruction and advice on machine functions and payouts

Identifies jackpot and ticket fill transactions, possesses and completes them promptly, accurately and with a high degree of service

Advises Desert Diamond Casino-Why Slot Tech of bill jams or ticket jams

Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section

Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel

Accomplishes model of customer service to all guests through attention to needs of guests, expedition service, encouraging player card participation and answering questions about the facility as well as maintaining a neat and pleasant area for the players

Collects money at service window for winnings

Resets machines after jackpot winnings

Fills machines with paper when empty

Balance bank at end of shift

Corrects bill jams or ticket jams

Assists in cleaning and picking up trash

Contributes to a team effort and accomplishes related results as required

Performs other duties as required

Qualification

Customer serviceCashier operationsMathematicsSlot machine knowledgeEnglish communicationComplaint resolutionRecords maintenanceWindows software proficiencyDecision making

Required

High school diploma or GED plus one year customer service or cashier experience preferred

Must be 18 years of age

No felony, theft or stealing convictions

Must be able to successfully pass a pre-employment drug/alcohol screen

Must be able to pass a background investigation

Must obtain and maintain gaming license

Knowledge and proficient in intermediate mathematics

Knowledge of the various types of slot and video gaming device machines and is able to identify major malfunctions and correct minor machine malfunctions

Ability to communicate, read, and write clearly in basic English

Ability to demonstrate outstanding guest service at all times

Ability to make solid decisions and exercise independent judgment

Ability to complete moderately complex administrative paperwork

Ability to resolve customer complaints and concerns

Skill in cashier operations

Skill in customer service techniques

Ability to communicate effectively in the English language, both verbally and in writing

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels

Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

Records maintenance skills