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Security Service Federal Credit Union · 1 day ago

SOC Analyst I - Corporate Security Monitor

San Antonio, TX

Full-time

Onsite

Mid Level

3+ years exp

Security Service Federal Credit Union is seeking a SOC Analyst I to evaluate and coordinate responses to security incidents and emergencies. The role involves real-time support through video analysis, communication with security personnel, and monitoring alarm activations across multiple locations.

Financial Services

Growth Opportunities

Responsibilities

Evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations

Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands

Maintains a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems

Performs video review, retrieval, analytical and investigative functions

Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures

Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties

Duties also include monitoring special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans

Assists in the coordination of the incident response to remediate security and other spontaneous events when needed

Ability to assess, investigate, document, and report security concerns and emerging security trends

Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control

Updates and maintain security activity logs and daily operational reports

Documents entries for updates and when needed coordinates maintenance on alarms and more

Exhibits a calm sense of urgency during problem analysis

Follows up to ensure satisfactory resolution with internal stakeholders

Completes any other job-related duties needed to help drive to our vision, fulfill our purpose, and abide by our organization's values

Qualification

Security protocols knowledgeVideo management system (VMS)Incident response coordinationMicrosoft Office proficiencySecurity certificationsProblem analysisVerbal communication skillsWriting skills

Required

High school diploma or equivalent

Minimum of three (3) years of security related work experience including law enforcement dispatch center, SOC experience, or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously

The ability to guide discussions, overcome obstacles, identify, recommend, and implement workable solutions

Must remain onsite or work extended hours during natural disasters and unusual occurrences

Computer software proficiency including Microsoft Outlook/TEAMS, Word, Excel, Power Point

Work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage

Local distance travel may be required for business purposes occasionally

Valid driver's license, a safe driving record, and insurability

Lift 25 lbs. without assistance