FirstService Residential · 4 days ago
Community Service Specialist
Kansas City, MO
Full-time
Onsite
Entry Level
$20/hr - $20/hr
2+ years expFirstService Residential is the leading residential property management company in North America, dedicated to helping communities thrive. The Community Service Specialist will provide residents and board members with information and resolve inquiries about products and services, ensuring prompt and thorough issue resolution.
Property ManagementReal Estate
Responsibilities
Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are resolved both promptly and thoroughly
Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries
Document the appropriate resolution of all interactions within the appropriate systems and applications
Resolve all open inquiries within prescribed timelines while meeting all key performance indicators
Thoroughly and efficiently gather information from residents, board members, and vendors, accessing their accounts and evaluate their needs, educate them where applicable to prevent the need for future contacts, and document interactions through contact tracking
Provide quality service and support in a variety of areas
Review and close all homeowner service tickets and open calls in Connect that are not specifically awaiting a Community Association Manager’s response
Maintain an open line of communication with property managers, regional directors, and internal departments and associates
Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Work cross-functionally to effectively solve client-facing problems
Coordinate:
+ Assessment and late fees – waive late fees, if appropriate
+ Move in/out – scheduling – including making special arrangements
+ Clubhouse and party room reservations
+ Elevator reservation – including making special arrangements
+ City inspections – including making special arrangements
+ Assit with providing resale documents
+ Assist with homeowner document requests
+ Create and close work orders
+ Additional assignments and duties may be assigned from time to time
+ Prepare for annual meetings, monthly board meetings, and special meetings; attend if requested
Must maintain regular and punctual attendance to required shifts, meetings, training, an related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance by your supervisor
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional, and ethical conduct
Perform or assist with any operations as required to maintain workflow and meet deadlines
Ensure all safety precautions are followed while performing the work
Follow all policies and standard operating procedures as instructed by management
Perform any range of special projects, tasks and other related duties as assigned
Qualification
Required
2-3 years of customer service experience in a service industry setting
Must have strong proficiency in Windows and Microsoft Office, (Outlook, Word, OneNote, Teams, and Excel, etc.)
Interact effectively, communicate clearly, and understand meeting the needs of others
Excellent organization, planning, motivation, and interpersonal skills
Critical thinking, complex problem-solving, judgment, and decision-making ability
Must have a strong work ethic and be detail-oriented with excellent multitasking skills
Ability to prioritize work, meet deadlines, and work well under pressure
Ability to work with sensitive or confidential information
Ability to work in a team environment as well as independently and be self-driven
Ability to accept feedback and apply feedback to work
Ability to learn and navigate new technology platforms
Ability to work independently with integrity
Ability to maintain focus despite numerous interruptions and surrounding conversations
Ability to lift up to 35 pounds
Ability to multi-task
Able to use hands and arms for calculating, typing, grasping, pulling, etc
Able to perform tasks requiring eye-hand coordination
Able to squat, kneel, stoop to floor level, walk, and occasionally climb
Skilled in effective verbal communication and articulating ideas clearly
Able to see objects closely to print; read instructions and recognize numerals
Able to disseminate colors
Able to sit at a desk for extended periods of time
Working on a computer throughout the day (monitor, keyboard, and mouse use)
Able to concentrate without interruptions
Able to follow instructions and handle occasional stress on the job
Occasionally reaches at or above the shoulder height
Ability to talk on the phone and work on a computer for long periods of time
Ability to work extended/flexible hours occasionally
Preferred
Associates degree in business or related field preferred, or equivalent combination of education and experience
Real estate experience a plus
Benefits
Your choice of multiple medical plans
Dental
Vision
Time off benefits
Paid holidays
401k with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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