Shift Leader / Customer Experience Representative jobs in United States
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Whistle Express Car Wash ยท 2 weeks ago

Shift Leader / Customer Experience Representative

positionCleveland, OH 44129, USA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level

Whistle Express is a fast-growing, community-oriented company looking for dedicated individuals to join as Shift Leader / Customer Experience Representative. This role involves leading daily operations, ensuring customer satisfaction, and guiding a team during shifts.

Autonomous VehiclesCustomer ServiceJanitorial Service

Responsibilities

Welcome customers, answer questions, promote our unlimited wash memberships, and educate new customers on our variety of wash options and services
Guide vehicles into the wash tunnel, prep vehicles, and monitor equipment to ensure smooth, safe, and efficient operations
Act as a key holder responsible for opening and closing procedures and take charge of staff leadership in the absence of the Assistant Site Leader or Site Leader
Conduct vehicle checks, uphold our "Sparkle Assurance" standards, and ensure each wash meets and exceeds customer expectations

Qualification

Customer EngagementOperational EfficiencyTeam LeadershipAttention to DetailCommunication Skills

Required

Leadership skills
Customer service skills
Ability to engage with customers
Operational knowledge of car wash processes
Attention to detail
Ability to lead a team
Ability to uphold safety standards
Ability to conduct vehicle checks
Ability to promote services and memberships

Benefits

Competitive Pay *with uncapped monthly commissions*
Paid Time Off (PTO)
401(k) with Company Match
Commission Opportunities
Service Awards
Employee Discounts
Paid Holidays
Free Car Washes
Flexible Scheduling
Paid Training
A Culture of Growth & Opportunity

Company

Whistle Express Car Wash

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Whistle Express operates car washes with locations in Alabama, Florida, Georgia, North Carolina, Ohio, South Carolina, Tennessee, and Virginia.
dateFounded in 2014
location
Charlotte, North Carolina, USA
people-size1001-5000 employees
web-link
https://magnoliawashholdings.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-07-25Acquired

Leadership Team

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Jose R. Costa
Chief Executive Officer
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Maura Howe
Executive Assistant to Chief Executive Officer
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Recent News

PR Newswire
Whistle Express Car Wash Launches Across the Midwest and Southeast
2024-02-10
Chattanooga Times Free Press
Whistle Express to add more Chattanooga car washes
2024-02-10
The Business Journals
Latinos Mean Business: Magnolia Wash Holdings - Charlotte Business Journal
2024-02-10
Company data provided by crunchbase