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HME · 14 hours ago

Applications Engineer III

Auburndale, FL

Full-time

Onsite

Mid, Senior Level

4+ years exp

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions. The Applications Engineer III will serve as a technical lead, providing support to Sales, Engineering, and Product Management while managing customer installations and training.

Customer ServiceElectronicsProduct Design

No H1B

U.S. Citizen Only

Responsibilities

Technical Assistance, Project Management, and Onsite Commissioning of New Installations

Provides second-level technical support using all media streams

Creates and documents problems in the test lab given all of the specifics that cause a failure or issue

Resolves issues by identifying and correcting the root cause, which will lead to generation of a new solution, tech note, script, etc

Able to complete complex single / multi-system networked installations with thorough knowledge of implementing customers workflows

Ensures all issues are thoroughly logged & documented using the relevant company QA process

Pre- and Post-Sale Support

Assist with equipment list for quotes, assist with customer orders and help with pre-sale system drawings

Sets up and demonstrates all functionality of current products either remotely or on-site to explain the application

With some supervision able to deliver concept demos

Considers both commercial and technical implications of Clear-Com products/solutions to meet customers requirements (technical, budgetary, time-line)

Acts as the main AE technical lead at trade shows (IBC and/or NAB)

Provides sales teams with technical / application notes that relate to system operation (cheat sheets) to aid the sales team quote systems that have minimum impact on Clear-Com Tech Support in terms of known support issues

Knowledge of and experience with other vendors' products that integrate/ enhance/ enable CC products

Provides product training including development of comprehensive training syllabus across all media streams

Provides training to sales & manufacturing teams and link both commercial and technical aspects into the training program

Ability to train the trainer and certified Clear-Com freelancers

Provides application assistance and administers troubleshooting for existing systems

Liaises with internal departments regarding customer repairs, problem resolution, and new product design

Assists on New Product Development (NPD) team, including supporting field trials

Manages and Reviews submitted solutions to FAQ

Provides input for white papers on technical aspects of the intercom design and use with Product Manager

Shares thorough knowledge of core markets, secondary markets, plus basic knowledge of ancillary markets

Qualification

Field Applications EngineeringTechnical SupportProject ManagementAudio CircuitryLayer 3 IP NetworksMicrosoft OfficeTroubleshooting SkillsCommunicationSelf-StarterInterpersonal SkillsMotivation Skills

Required

US Citizenship highly preferred with ability to obtain access to secure federal government facilities

Excellent communication skills, ability to build strong working relationships with both external customers and internal departments

Ability to build basic audio circuitry including precise soldering capability

Self-starter, comfortable working without supervision

Familiar with use of electronic test equipment such as oscilloscopes, signal generators, distortion analyzers, and various audio metering equipment

Troubleshooting skills and a logical problem solving

Knowledge of 2-way radios, IP Networks, basic AC power issues, professional audio, military communications systems, E1/T1 telco lines, telephone theory and hardware, AoIP or VoIP systems

Deep knowledge of Layer 3 IP networks with an emphasis on how to manage or configure a network (VLans, QoS, etc.)

Solid understanding of circuits, schematics, and specifications

Competent in the use of Microsoft Office applications including Excel, Visio, PowerPoint, or other drawing and presentation applications, including CAD

Capable of managing multiple priorities with demonstrated strong communication, interpersonal and motivation skills

Minimum of 4 years related experience required; at least 5 years preferred

BA or BS (college graduate) - Required Electrical, Electronic. Broadcast, Computer, Telecomms, Audio Engineering

Preferred

CCNA Certification or Similar Course

Programming/coding experience a plus

Company

HME

Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.

Founded in 1971

Poway, California, USA

501-1000 employees