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A+E Global Media · 8 hours ago

Technology Support Specialist (Temporary)

Los Angeles, CA

Full-time

Onsite

Mid Level

$40/hr - $40/hr

3+ years exp

A+E Global Media is seeking a Tier 2 Technology Support Specialist to provide on-site IT support in their Los Angeles office while also assisting remote employees. The role involves delivering high-touch technical support for VIP users, managing escalations, and maintaining documentation to improve support processes.

Digital MediaMedia and EntertainmentTV Production

H1B Sponsor Likely

Responsibilities

Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users

Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”)

Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership

Support onboarding and user training; assist with local office initiatives and broader IT projects

Qualification

Windows 11MacOSActive DirectoryITSM ticketing systemsMicrosoft 365Endpoint managementCustomer serviceMultitaskingOrganizationITIL V4 CertificationMicrosoft CertificationMac CertificationBroadcast/media experienceCommunication

Required

Windows 11 and macOS

Microsoft 365 / Office 365

Active Directory / Azure AD

Endpoint management: Intune/SCCM and JAMF

ITSM ticketing systems: Freshservice, ServiceNow, or similar

Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels

3–5 years of experience in an IT support role

Confident, professional support for executives and VIP users

Strong customer mindset with a drive to improve the experience

Ability to thrive in a fast-paced environment by prioritizing and multitasking

Clear ownership, seeing issues through to full resolution

Prompt, accurate communication with users and third-party partners

Strong organization, planning, and follow-through

Preferred

ITIL V4 Certification

Microsoft Certification

Mac Certification

Experience working in broadcast/media

Company

A+E Global Media

Glassdoor3.8

A+E Global Media™, a joint venture of Disney-ABC Television Group and Hearst, is an innovative, multiplatform content powerhouse that reaches audiences everywhere and is comprised of some of the most popular and culturally relevant brands in media, including A&E®, Lifetime®, The HISTORY Channel™, LMN®, FYI®, Home.Made.Nation™ and VICE TV®.

Founded in 1984

New York, New York, USA

1001-5000 employees

https://www.aetv.com/

H1B Sponsorship

A+E Global Media has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (4)

2022 (12)

2021 (5)

2020 (7)