Duke University · 1 week ago
HR REPRESENTATIVE, SENIOR
Durham, NC
Full-time
Onsite
Mid, Senior Level
$63K/yr - $108K/yr
3+ years expDuke University is seeking a Senior HR Representative for Facilities Management to advise and support departmental leadership and employees on employee relations matters and workplace concerns. The role is crucial for ensuring a respectful and productive work environment through conflict resolution and supporting labor relations with unionized staff.
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Responsibilities
Advise managers, supervisors, and employees on employee relations concerns, interpreting university and departmental HR policies and procedures
Recommend appropriate responses and interventions for individual and systemic concerns, including coaching, discipline, or policy clarification
Identify patterns or trends in employee concerns and recommend proactive solutions or policy improvements
Monitor and track attendance and other union-related activities for Union staff
Support investigations related to employee misconduct, grievances, or disputes, ensuring compliance with union agreements and institutional standards
Facilitate or assist with disciplinary actions and grievance processes
Collaborate with supervisors and HR leadership to support fair and consistent treatment of union employees
Serve as a subject matter expert in employee relations and labor relations within the Facilities Management environment
Train FMD leadership and HR staff on policy applications, conflict resolution, and respectful workplace practices
Stay current on HR trends and labor laws relevant to operational environments and union settings
Assist in the implementation of strategic initiatives to enhance employee engagement, career development, and workplace culture
Support university-wide projects such as employee opinion surveys, multicultural awareness programs, and conflict resolution initiatives
Identify organizational challenges or areas for improvement and recommend interventions
Regularly report to the HR Manager and Director on organizational trends, labor relations issues, and progress on initiatives
Prepare written documentation including reports, recommendations, and policy summaries
Qualification
Required
Bachelor's degree in Human Resources, Labor Relations, Business Administration, or a related field
3+ years of HR experience with a focus on employee or labor relations
Experience working with unionized workforces (e.g., Local 77), preferably in facilities, public works, or operations
Strong knowledge of employment law, HR policies, grievance procedures, and disciplinary best practices
Excellent communication, conflict resolution, and analytical skills
Ability to handle sensitive matters with discretion and fairness
Preferred
Master's degree in HR, Public Administration, or related field
HR certification (PHR, SHRM-CP, or equivalent)
Familiarity with facilities management operations in higher education or healthcare settings
Experience using HRIS systems and tracking labor metrics
Benefits
Comprehensive and competitive medical and dental care programs
Generous retirement benefits
Wide array of family-friendly and cultural programs
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
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