TRL Systems, Inc. · 3 weeks ago
Fire Testing Department Administrator
Burbank, CA
Full-time
Onsite
Entry Level
2+ years expTRL Systems, Inc. has been dedicated to keeping people and their property safe for over 42 years. The Fire Testing Department Administrator provides essential administrative support to the Testing team, acting as the main point of contact between customers and the department, while managing daily tasks such as customer communication and data management.
Consumer ElectronicsInformation TechnologySecurity
Responsibilities
Communicates regularly with internal staff and external customers. Responds to phone calls, emails, and system requests every day
Manages time well to meet goals and deadlines. Keeps assigned tickets updated in the company CRM system
Coordinates department activities to ensure work is efficient and follows company policies
Provides administrative support to Account Executives, Lead Testing Technicians, and Department Management. Helps with testing contracts and renewals to make sure coverage does not expire
Sets up customers, vendors, and subcontractors by collecting required forms and agreements and entering them into the CRM system
Keeps department service boards accurate and up to date so team members have current information
Helps manage the department’s testing schedule by reviewing the calendar, updating and assigning tickets, and communicating schedules to customers and technicians
Acts as a main contact for customers, completing follow-up calls to ensure services meet agreement requirements and quality standards, and continuously looks for ways to improve the customer experience
Works closely with billing and collections staff to support timely and professional communication, assist with documentation or corrections, and record all actions and communications in the CRM system
Qualification
Required
At least two years of experience in an administrative support role
Proficient in Microsoft Office and Adobe Acrobat
High school diploma or equivalent
Reliable, punctual, and maintains consistent attendance
Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
Ability to walk, bend, stoop, hear, and speak, daily
Move/Transport items weighing 20 pounds, occasionally
Stand or Sit for long periods (4+ hours), daily
Benefits
Medical insurance
Dental insurance
Life insurance
401k plan
Paid holidays
Paid Time Off
Employee Merit and Longevity Awards
Company Sponsored Events
Training and Development
Career Advancement
Company
TRL Systems, Inc.
Safety and security should always be top priority.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark Purdy
CEO
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