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St. Elizabeth Physicians · 10 hours ago

Patient Service Representative (PSR) Urgent Care Florence

Florence, KY

Full-time

Onsite

Entry Level

1+ years exp

St. Elizabeth Physicians is a healthcare provider dedicated to community care, and they are seeking a Patient Service Representative I. This role is primarily responsible for collecting demographic and insurance information to facilitate the patient revenue cycle, along with various administrative duties in a healthcare setting.

Health CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling

Verifies patient demographic information

Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems

Collects co-pays, self pays, and outstanding balances

Ensures all information on the patient encounter is complete, accurate, and ready for charge entry

Ensures completion of daily close out procedures according to requirements and company policy

Ensures completion of referral process, outpatient test scheduling, and pre-certification

Files and distributes all patient information and incoming mail

Ensures accurate and timely distribution of patient requests

Works with central billing office as needed in a timely manner on all requests

Completes all paper/electronic medical records reports

Communicates and/or orders supplies as needed

Types correspondence and reports

Uses customer service principles and techniques to deal with patients calmly and pleasantly

Prepare new patient records

Answers telephones within three rings and is helpful and friendly

Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis

Qualification

Medical Office ExperienceEMR Data EntryInsurance VerificationExcelWordOutlookPowerPointCustomer Service

Required

High School Diploma/G.E.D

1-year experience in a customer service role

Medical Office Experience

Knowledge of Excel, Word, Outlook and PowerPoint

Compliance with all OSHA and HIPAA regulations

Benefits

No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics

Paid Time Off

Medical, Dental, and Vision

403b with Match

Opportunity for Career Growth

Company

St. Elizabeth Physicians

St. Elizabeth Physicians is a multi-specialty physician organization that provides bariatric surgery, general surgery, and other diseases

Founded in 2010

Erlanger, Kentucky, USA

1001-5000 employees

https://careers.stelizabethphysicians.com/

H1B Sponsorship

St. Elizabeth Physicians has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (15)

2023 (9)

2022 (14)

2021 (18)

2020 (10)