USAJOBS · 1 week ago
Contact Representative (Office Automation)
Fort Lee, Virginia, USA
Full-time
Onsite
Entry Level
$42K/yr - $55K/yr
1+ years expUSAJOBS is seeking a Contact Representative located at Fort Lee, VA. The role involves assisting beneficiaries with TRICARE benefits, verifying patient enrollment, and maintaining databases for efficient processing of referrals.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Assists beneficiaries in-person and/or by telephone with clarification on essential TRICARE benefits
Verifies patient enrollment and eligibility for services, and advises beneficiaries regarding the services available and how to access those services
Utilizes computer and office automation software to compile and/or type a variety of material, to include reports or memos
Assists with database maintenance to ensure efficient processing and tracking of patient referrals
Ensures timely referral processing for specialty care or services in accordance with DHA access to care guidelines and local processes and procedures
Gathers personal information for program eligibility and beneficiary needs
Qualification
Required
Current Civilian Employees of the Defense Health Agency (DHA)
Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
Interagency Career Transition Assistance Plan
Land Management Workforce Flexibility Act
Military Spouses, under Executive Order (E.O.) 13473
Non-Department of Defense (DoD) Transfer
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
Priority Placement Program, DoD Retained Grade Preference Eligible
Veterans Employment Opportunity Act (VEOA) of 1998
Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors
Specialized Experience: One year of specialized experience equivalent to the GS-04 that includes: 1) Knowledge processing TRICARE referrals; 2) Skill in the use of office automation equipment and/or software applications; 3) Ability to communicate, orally and/or in writing; and 4) Knowledge of HIPPA compliance with protected health information
Successful completion of four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university
A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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