Cherokee Nation Entertainment · 11 hours ago
Hotel Front Desk Clerk FT
Tunica, MS
Full-time
Onsite
Entry Level
1+ years expCherokee Nation Entertainment is seeking a Front Desk Representative to welcome and register hotel guests while ensuring an exceptional experience. The role involves managing guest check-ins and check-outs, handling payments, and collaborating with other departments to meet guest needs.
Gambling & Casinos
Responsibilities
Welcome guests to the property by providing memorable service, anticipating guest needs, and responding to and resolving any guest
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs
Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting One Star Rewards enrollment and other benefits to our guests
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish
Perform other job‐related duties as requested
Qualification
Required
High School Diploma or Equivalent
Six (6) months of previous cash-handling experience
One (1) year face to face guest service experience
Work varied shifts, including weekends and holidays
Able to effectively communicate in English, in both written and verbal forms
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations room capacities and amenities
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat, and well‐groomed appearance adhering to company standards
Company
Cherokee Nation Entertainment
Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Branham
SVP, Chief Technology Officer CNE
Monica Richards, CMA
Sr VP and CFO of CNE
Company data provided by crunchbase