ServiceTitan · 10 hours ago
Customer Success Manager, Enterprise
Fulton County, GA
Full-time
Hybrid
Mid Level
$86K/yr - $115K/yr
4+ years expServiceTitan is a company dedicated to supporting its customers throughout their journey. As a Customer Success Manager (Enterprise), you will manage a portfolio of high-touch enterprise accounts, ensuring customer satisfaction and maximizing the value of the software provided.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence
Help find new ways to continuously improve our customers experience, both in our product and processes
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team
Qualification
Required
4+ years of combined experience account and/or project management experience in a customer facing role
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Demonstrated ability for and interest in project management and analyzing data sets
Intelligent, quick thinking, fast learning, and solution oriented
To be an adaptable team player with strong communication and organizational skills
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2026-01-15
Company data provided by crunchbase